<div class="content-intro">Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you re excited to shape the future of design and collaboration, join us!</div>As a Customer Enablement Manager, you ll work directly with some of our largest customers to help them get the most value from the Figma platform. You ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we d love to meet you. This is a full time role that can be held from our London hub. What you ll do at Figma: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage the adoption journey for a portfolio of large, strategic customers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Document proactive engagement strategies as part of high quality, bespoke enablement plans</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Share best practices, use cases, and product expertise to help teams unlock the full value of Figma</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Deliver live and scalable training sessions customized to customer maturity and needs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success</li> </ul> We d love to hear from you if you have: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]

Customer Enablement Manager (London, United Kingdom)

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