<div class="content-intro">  <hr> About Gusto At Gusto, we re on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.   All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our<a href="https://gusto.com/about/careers/total-rewards" target="_blank"> Total Rewards philosophy</a>.   AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.</div>Submit your interest to join our CX team! Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.  While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below! About the Role: Gusto 401(k) is looking for a Customer Onboarding Coordinator to join the Customer Success team. As an Onboarding Coordinator, you ll support new clients as they begin their journey with Gusto 401(k). You ll help small businesses set up their 401(k) plans by providing timely guidance, clear communication, and helpful education. In this role, you ll collaborate with teams across the company to deliver a consistent and supportive onboarding experience for every client. About the Team: The Onboarding team is the first point of contact for new clients and plays a key role in shaping their experience with the Gusto 401(k) product. Our goal is to deliver a world class customer experience, focused on providing a clear, supportive, and educational onboarding journey that helps simplify what can often be a complex employee benefits setup. As a member of the team, you will build trust through transparency and approachability, creating a strong foundation for a positive and lasting client relationship. Here’s what you’ll do day-to-day: <ul> <li>Deliver exceptional service. Be the first voice and face of Gusto 401(k) for B2B customers — going above and beyond via phone and email to assist with the onboarding process.</li> <li>Keep clients on track. Monitor onboarding progress and proactively follow up with clients to ensure they re moving forward smoothly.</li> <li>Guide platform adoption. Walk clients through plan setup and using the Gusto 401(k) platform so they feel confident from day one.</li> <li>Educate and empower. Help clients understand key 401(k) concepts and regulatory requirements in a way that s accessible and approachable.</li> <li>Identify issues early. Spot and escalate potential compliance or setup issues before they become problems.</li> <li>Collaborate cross-functionally. Partner with internal teams, with a heavy focus on the sales team, to ensure a seamless client experience throughout onboarding.</li> <li>Drive continuous improvement. Share client feedback to support ongoing process and product improvements.</li> <li>N

Future Opportunities: Retirement Onboarding Coordinator

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