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Senior Principal, Technical Program Management (Research & Development)

Twilio · Remote - USRemoto

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<div class=&quot;content-intro&quot;><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class=&quot;c-link&quot; href=&quot;https://customers.twilio.com/&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://customers.twilio.com/&quot; data-sk=&quot;tooltip_parent&quot;>&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class=&quot;c-link&quot; href=&quot;https://www.twilio.com/en-us/blog/open-work&quot; target=&quot;_blank&quot; data-stringify-link=&quot;https://www.twilio.com/en-us/blog/open-work&quot; data-sk=&quot;tooltip_parent&quot;>remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br></p> <p><strong>A quick heads-up about hiring and how we work :</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;</p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Principal, Technical Program Management within Research &amp; Development (R&amp;D).&nbsp;</p> <p><strong>About the job</strong></p> <p>Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&amp;D s business impact. You ll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering &amp; Product organizations.&nbsp;</p> <p>As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You ll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R&amp;D and across the company.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs&nbsp; that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.</li> <li>Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.</li> <li>Orchestrate Cross-Portfolio Alignment: Own the

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