<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. </p> <p>Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. </p> <p>Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Phoenix team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Phoenix sounds exciting, we would love to meet you!  </p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns</li> <li>Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents</li> <li>Manages vehicle lot organization, vehicle transportation, and other daily rental operations</li> <li>Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners</li> <li>Builds trust and works effectively with others to achieve results and team goals</li> <li>Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand</li> <li>Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success</li> </ul> <h2><strong>Experience:</strong></h2> <ul> <li>1+ year of experience in an in-person customer service role like retail, technical support or hospitality</li> <li>Familiarity with the Phoenix area</li> <li>Impeccable customer service and problem-solving skills</li> <li>Excellent, clear verbal and written communication skills</li> <li>What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance </li> <li>Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM</li> <li>Bonus points if you love ride-sharing so much that you re a Lyft driver too! </li> <li>Proficiency in other languages is considered a plus!</li> <li>A valid unrestricted driver s license and satisfactory driving record and be insurable under Lyft s policy required</li> </ul> <h2><strong>Benefits:</strong></h2> <ul> <li>Great medical, dental, and vision insurance options with additional programs available when enrolled</li> <li>Mental health benefits</li> <li>Family building benefits</li> <li>Child care and pet benefits</li> <li>401(k) plan with company match to help save for your future</li> <li>In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off</li> <li>18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible</li> <li>Subsidized commuter benefits</li> <li>Monthly Lyft credits and complimentary Lyft Pink membership</li> </ul> <p><strong>Note</strong><strong>: For this role, candidates must reside in states registered for Flexdrive Services LLC.</strong></p> <p>This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite</p> <p>The expected base pay range for this position in the Phoenix area is<strong> </strong>$16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits. Salary ranges are depe

Operations Associate

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