Senior Manager, Platform Operations

TodayTix Group · London, UKsenior

En corto

▸Líder operativo de plataforma que dirige problemas complejos en e-commerce, experiencia del cliente y datos.
▸Trabaja de forma transversal entre estrategia, análisis y ejecución, con enfoque en resultados medibles.
▸Destaca por usar datos y IA para resolver problemas sin esperar instrucciones.

Fluency in English required for day-to-day work.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia demostrable en operaciones de plataforma o e-commerce a gran escala.
✓Capacidad para liderar problemas end-to-end desde identificación hasta medición.
✓Habilidad para usar datos y señales del cliente para guiar decisiones.
✓Experiencia trabajando con equipos multidisciplinarios (product, data, ops, etc.).
✓Capacidad para actuar con autonomía y juicio agudo en entornos inciertos.
✓Ubicación en Greater London y disponibilidad para trabajar 2 días a la semana en oficina.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

e-commercecustomer experiencedataoperationsanalyticsAI toolsproduct managementstrategyproblem-solvingcross-functional collaboration

¿A quién escribirle en TodayTix Group?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix , New York Theatre Guide , London Theatre , Show-Score , Arthouse , Arthouse London, and Secret Cinema ––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI , the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. L i f e a t T oda yTix G ro up We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: TodayTix Group is on a mission to find a seat for everyone. We connect audiences to live entertainment experiences they'll love, making it easier, faster, and more joyful to discover and buy tickets. We're a diverse, dynamic team united by a shared love for live events. We foster an environment of innovation, collaboration, and continuous learning, offering unparalleled opportunities to make a meaningful impact. We're looking for a generalist operator to join the team — someone with sharp judgment, a bias to action, and the instinct to dig into a problem, figure out what to measure, and ship a solution without waiting for instructions. You'll work across e-commerce, customer experience, data, and operations — owning problem spaces end-to-end from identification through delivery and measurement. This isn't a role where you sit in a lane. You'll move between strategy, analysis, customer insight, and hands-on building depending on what the problem requires — and you like it that way. You might come from analytics, product management, operations, or something else entirely. Over time, the role may specialise based on your strengths and where the business needs you. You reach for data before forming an opinion, talk to customers before assuming you understand the problem, and use AI tools to move faster than traditional workflows allow. Please note: This is a full-time position. Qualified candidates must be based in the Greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility to choose where you work for the rest of the week. What Success Looks Like: Problems found and solved → You consistently spot problems worth solving and drive them to resolution. Example: you notice our cancellation policy is generating avoidable refund volume, analyse the alternatives and their impact, recommend a change, and lead the implementation through to measurement.

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