Customer Success Manager, HCLS

Anthropic · San Francisco, CA | New York City, NYmid

En corto

▸Gestión estratégica de clientes clave en salud y ciencias de la vida usando IA de Anthropic.
▸Actúas como socio de confianza, optimizando el uso de Claude Enterprise, Claude Code y API para maximizar valor.
▸Tu feedback directo moldea productos y estrategias de mercado — impacto real en el desarrollo de la empresa.

Proficiency in English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia previa en roles de Customer Success o Account Management en tecnología B2B.
✓Conocimiento profundo de soluciones de IA o software técnico con clientes enterprise.
✓Capacidad para entender objetivos de negocio y conectarlos con capacidades técnicas de producto.
✓Habilidad demostrada en liderar transformaciones digitales y cambios organizacionales.
✓Excelentes habilidades de comunicación y negociación con decisiones de alto nivel.
✓Capacidad para analizar datos de uso y proponer optimizaciones de consumo y adopción.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Claude EnterpriseClaude CodeAPIProduct RoadmapUsage AnalyticsChange ManagementTrain the TrainerCenter of ExcellenceBusiness OutcomesROI Metrics

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Healthcare and Life Sciences segment. As an Enterprise Customer Success Manager for HCLS, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Pharma, Life Sciences, Providers, and Health systems — helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and API. You'll work with organizations across diverse sub-segments that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. Responsibilities: • Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion • Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions • Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments • Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs • Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment • Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement • Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the c

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.