Senior Technical Customer Support Engineer - LATAM

Clickhouse · LATAMRemotosenior

En corto

▸Ingeniero de soporte técnico senior que resuelve problemas técnicos de ClickHouse en LATAM y globalmente.
▸Trabajas con clientes en chat, llamadas y Slack; creas soluciones y documentación técnica.
▸Destaca por ser parte de un equipo global en crecimiento con impacto directo en clientes como Meta, Tesla y Capital One.

Fluent English required for customer and team communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia técnica previa en soporte, consultoría o administración de bases de datos.
✓Conocimiento profundo de ClickHouse open-source o ClickHouse Cloud.
✓Capacidad para trabajar en horarios variables en un entorno global 24x7.
✓Habilidades sólidas de comunicación y resolución de problemas técnicos.
✓Disponibilidad para soporte en turnos según necesidades del equipo.
✓Actitud colaborativa, curiosidad constante y enfoque en el cliente.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ClickHouseClickHouse CloudSQLOLAPCloud-native SaaSDistributed systemsTicketing systemSlackChatVideo meetings

¿A quién escribirle en Clickhouse?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers in Latin America, as well as more globally across the Americas, EMEA, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. What you will be doing: Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Bonus points: Experience with ClickHouse Experience with OSS and open-source technologies, as a user, community membe

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