Commercial Operations Program Manager

Anthropic·San Francisco, CA | New York City, NYsenior

En corto

→Gestiona lanzamientos comerciales escalables en una startup de IA en crecimiento.
→Construyes procesos, herramientas y métricas para acelerar el ingreso a mercado.
→Destaca por transformar operaciones sin precedentes en un sistema robusto y automatizado.

Experiencia trabajando con equipos internacionales o en entornos multilingües

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1. ¿Cómo diseñarías un proceso de intake para lanzamientos comerciales con priorización por riesgo y velocidad?

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💵 USD · Remote · No visa

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¿Qué piden?

✓10+ años en operaciones comerciales o SaaS de alto volumen
✓Experiencia en lanzamientos de producto desde 0 a 1
✓Conocimiento profundo en facturación, suscripciones y pagos
✓Capacidad de liderar proyectos con equipos de Producto, Finanzas y GTM
✓Habilidad para automatizar procesos con equipos de ingeniería
✓Experiencia en entornos de crecimiento rápido y ambigüedad

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SaaSbilling systemssubscription managementpayments platformsoperational toolingworkflow automationSLAsreadiness scorecardspipeline visibilityGTM teams

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there. Responsibilities • Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap • Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch • Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM. • Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner • Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams • Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams You may be a good fit if you have • Experience building and running new product introduction processes • 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus) • Strong working knowledge of billing systems, subscription management, and payments platforms • Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond • Willing to roll up your sleeves and do the operational work of building while also leading a team • Experience with automation initiatives and partnering with engineering teams to build operational tooling • Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs • Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering • Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously • Excitement about building the operational backbone that enables Anthropic to stay on the exponential The annual compensation range for this role

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