Senior Telecom Billing Specialist

Twilio · Remote - United KingdomRemotosenior

En corto

▸Especialista senior en facturación telefónica que investiga fraudes y errores complejos en facturas.
▸Diario: analiza datos de llamadas y mensajes, negocia con clientes y proveedores, y gestiona disputas de alto impacto.
▸Destacado: construye dashboards con datos para respaldar decisiones y resolver casos con alto valor económico.

Fluency in English required for customer and cross-team communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia comprobada en facturación telecom o análisis de datos de mensajería/llamadas.
✓Capacidad para investigar fraudes como AIT o IRSF con enfoque analítico y detallista.
✓Habilidades avanzadas en análisis de datos y visualización (Excel, SQL o herramientas similares).
✓Experiencia en negociación con clientes y proveedores sobre disputas de facturación.
✓Comprensión de contratos comerciales y términos de servicio en telecomunicaciones.
✓Mentalidad de propietario y enfoque proactivo en resolver problemas complejos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SQLExcelGoogle SheetsTableauPower BITwilio CPaaSBilling SystemsCall Data Records (CDRs)Messaging DataDispute Management Tools

¿A quién escribirle en Twilio?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Telecom Billing Specialist. About the job This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services. We are seeking a sharp, highly data-oriented, and tenacious Telecom Billing Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation. In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home. Responsibilities In this role, you’ll: • Advise account managers, accounting, and management on best practices to handle billing disputes • Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms • Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers • Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution • Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes • Dig into call and messaging data to identify why bills don’t mat

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.