Senior Operations Specialist, Hosting

Airbnb · Gurugram, Indiasenior

En corto

▸Especialista operativo sênior que revisa y aprueba experiencias nuevas en Airbnb según políticas y normativas.
▸Día a día: evalúa flujos de onboarding, mide métricas clave y mejora procesos operativos.
▸Destacado: trabaja en una unidad clave para escalar experiencias seguras y de calidad en todo el mundo.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Título universitario en área relevante o experiencia equivalente.
✓3+ años en operaciones o campo relacionado.
✓Capacidad para interpretar políticas, estándares de calidad y guías operativas.
✓Aprendizaje rápido de nuevas herramientas y procesos.
✓Pensamiento ágil y adaptativo frente a necesidades cambiantes.
✓Habilidades sólidas de comunicación verbal y escrita.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Airbnbpolíticasdiseñoregulacionesmétricas claveflujos de onboardingprocesos operativosmejora de procesosherramientas internasproyectos puntuales

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Senior operations Specialist, you will contribute to operational efficiency by supporting the review of Experience onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program A Typical Day: As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations. • Reviewing onboarding funnels for incoming Experiences and evaluating their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met. • Ensuring key performance metrics are consistently met across Operations workflows. • Develops a strong understanding of domain knowledge — including core processes, procedures, and systems — while building familiarity across relevant areas of the Platform, Function, or Business Unit. • Support complex and nascent workstreams using operational diligence, and expertise driven decision-making. • Drives the quality and effectiveness of own work by proactively identifying, proposing, and implementing improvements. • Identifies opportunities for process improvements and initiates implementation of solutions to enhance team efficiency. • Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements. Your Expertise: • Bachelor's degree in a relevant field or equivalent practical experience. • 3+ years of experience in Operations or relevant field. • Ability to interpret and apply policies, QA standards, and operational guidelines. • Quick learner — ability to absorb training on new tools and processes. • Agile and adaptive thinker with the ability to respond to evolving business needs. • Strong verbal and written communication skills. • Self-starter with a proactive appro

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