Client Success Lead

Affirm · Remote CanadaRemotosenior

En corto

▸Liderazgo estratégico de cuentas clave en Canadá para acelerar el crecimiento de Affirm con merchants.
▸Gestión de relaciones ejecutivas, negociación de contratos y coordinación de equipos internos para implementar soluciones a medida.
▸Rol de alto impacto con visibilidad global y capacidad de moldear la expansión internacional de Affirm.

Fluent written and verbal communication in English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓5+ años en roles B2B con clientes estratégicos, preferiblemente en tech o fintech.
✓Experiencia comprobada en gestión de cuentas enterprise y SMB con enfoque en crecimiento sostenible.
✓Habilidades avanzadas de negociación y cierre de contratos comerciales.
✓Capacidad para influir en stakeholders ejecutivos internos y externos.
✓Experiencia en planificación estratégica y ejecución de roadmaps de crecimiento multi-año.
✓Capacidad para liderar iniciativas transversales con equipos de producto, riesgo, marketing, etc.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ProductTechnicalCreditAnalyticsMarketingRiskGo-to-marketCo-marketingContract negotiationPerformance analysis

¿A quién escribirle en Affirm?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our most strategic relationships in Canada. We are looking for a strategic, experienced Client Success Lead to manage a portfolio of our enterprise and longtail accounts in Canada. As part of the Client Success team, you will partner with retail merchants to align program direction, build internal advocacy for Affirm, and drive product adoption. You will achieve key success metrics by understanding merchant priorities, influencing senior stakeholders, and orchestrating cross-functional teams. This position is a high-profile, merchant-facing role requiring outstanding relationship management, executive presence, and program management skills to guide merchants successfully from launch to operationalization and accelerated growth. What You’ll Do • Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals • Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks • Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions • Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities. • Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases. • Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. • Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes. What We Look For • 5+ years of B2B client-facing experience; preferably in a tech or fintech environment. • Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level. • Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail. • Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences. • Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders. • Experience structuring, negotiating, and closing commercial contracts <li

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