Customer Success Manager, Key Accounts

Stripe · San Francisco, CAsenior

En corto

▸Gestiona cuentas clave de empresas grandes en Stripe, asegurando su éxito con estrategias de crecimiento.
▸Haces revisiones de negocio, das insights de pagos y lideras conversaciones técnicas con clientes ejecutivos.
▸Destaca por ser el enlace clave entre clientes y equipos internos, impulsando expansión y retención.

Strong executive presence and presentation skills, particularly for in-person meetings wit

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓10+ años en gestión de relaciones empresariales con clientes grandes y complejos
✓3+ años en pagos o fintech
✓Capacidad para liderar conversaciones técnicas con clientes
✓Fuerte presencia ejecutiva y habilidades de presentación
✓Comprensión profunda del negocio de los clientes
✓Experiencia con productos SaaS basados en consumo

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

StripepaymentsfintechSaaStechnical account managersproduct roadmapcustomer successaccount managementbusiness reviewsexecutive presentations

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product • 3+ years of experience in payments and/or fintech • Strong business sense and understanding of underlying drivers and strategy of our user’s businesses • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders Preferred Qualifications • Experience with consumption-based SaaS products

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