Senior Customer Engineer, Shenzhen

Cloudflare · Distributedsenior

En corto

▸Ingeniero de clientes senior que guía arquitecturas técnicas y expande cuentas enterprise en Cloudflare desde Shenzhen.
▸Día a día: diseño de soluciones, PoCs, QBRs y relación técnica con clientes clave, usando IA para automatizar tareas.
▸Lo destacado: responsabilidad comercial directa (cuota variable) y rol clave en la expansión de cuentas con enfoque en IA y automatización.

Advanced English proficiency required for global collaboration and executive communication

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia mínima de 5 años en rol técnico de clientes o soporte técnico avanzado en empresas de tecnología.
✓Habilidades demostradas en diseño de arquitecturas de redes, seguridad y plataformas de desarrollo.
✓Capacidad comprobada para liderar PoCs y presentaciones técnicas a altos niveles ejecutivos.
✓Conocimiento profundo de productos de seguridad, networking y plataformas de desarrollo como los de Cloudflare.
✓Experiencia previa con gestión de cuentas enterprise en entornos B2B y enfoque orientado a resultados comerciales.
✓Idioma inglés avanzado (escrito y hablado) para comunicarse con equipos globales y clientes clave.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Cloudflare Products (Security,AI-augmented workflowsProof of Concepts (PoCs)Technical DiscoveryArchitectural DesignQuarterly Business Reviews (QBCustomer OnboardingCross-sell and Up-sellProduct Roadmap AlignmentPlatform Adoption Metrics

¿A quién escribirle en Cloudflare?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations • Shenzhen, China - Remote About the Role About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Responsibilities • Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms). • Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. • Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap. • Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. • AI Orchestration & Workflow Automation: Act as an

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