Customer Success Leader (Greater China)

Stripe · Singaporesenior

En corto

▸Liderar un equipo de Customer Success en China, Asia.
▸Gestionar relaciones con clientes clave y escalar operaciones en un entorno de alta crecimiento.
▸Responsable de reclutar, capacitar y desarrollar un equipo de alto rendimiento.

Fluent English required for cross-team and executive communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓12+ años en gestión de clientes o ventas con 3-5 años de experiencia en liderazgo de equipos.
✓Capacidad para reclutar, formar y dirigir un equipo de alto rendimiento.
✓Experiencia comprobada en entornos de alta crecimiento y con alto grado de ambigüedad.
✓Habilidades superiores de comunicación y relaciones ejecutivas.
✓Capacidad para trabajar en equipo con otras áreas de la empresa.
✓Viajar regularmente a la región de Greater China.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

StripeCustomer SuccessAccount ManagementSalesEnterprise ClientsTeam LeadershipStrategic PlanningRevenue GrowthCross-functional CollaborationExecutive Engagement

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the Greater China Region. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers. We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales or account management team, superior communication skills, and a knack for understanding unique customer needs. What you’ll do We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the Greater China region. You will: • Recruit, train, and lead a team of Customer Success Managers • Help drive an engagement model focused on high growth accounts in the Greater China region. • Develop both the long-term vision and strategy for the team and drive progress toward key metrics • Be accountable for increasing revenue, managing day-to-day operations, and scaling the team • Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills • Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs • Inspire, motivate, and enable individual development to promote career growth of direct reports • Travel to Greater China to build interactions and relationships with our users. Who You Are We’re looking for someone who has: • 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience • Ability to hire, train, and coach a high-performance Customer Success team • Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships • Demonstrated passion for Stripe’s mission Nice to haves: • Prior experience at a growth stage Internet/software company • Payments experience

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.