Senior Customer Success Manager EMEA

Ddomesenior

En corto

→Gerente Senior de Experiencia del Cliente para enterprises en EMEA.
→Liderazgo estratégico en post-venta, alineando objetivos empresariales con valor tecnológico.
→Oportunidad única para influir en el futuro de la ciberseguridad con IA en una empresa en crecimiento.

Proficiency in English required for customer and internal communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓5+ años en gestión de experiencia del cliente
✓Experiencia en entornos SaaS o ciberseguridad (deseable)
✓Capacidad de traducir objetivos empresariales en resultados medibles
✓Habilidades avanzadas para influir en stakeholders senior
✓Proactivo en la gestión de riesgos y oportunidades del cliente
✓Capacidad de liderar equipos multifuncionales y resolver conflictos

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

DataDomeSaaSCybersecurityCustomer SuccessEnterprise AccountsProduct AdoptionBusiness ReviewsRenewalsExpansion OpportunitiesCross-functional Collaboration

¿A quién escribirle en Ddome?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity. As the Senior Customer Success Manager EMEA, you will : • Act as the primary business owner of the customer relationship post-sale. • Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities. • Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform. • Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes. • Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities. • Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans. • Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence. • Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength. • Identify and drive expansion opportunities in partnership with Sales. • Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience. • Champion the voice of the customer internally, influencing product direction and operational improvements. 👤 It would be great if... • 5+ years in a Customer Success Management role • Experience in cybersecurity and/or SaaS environments is a plus • Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value • Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams • Proven ability to engage and influence senior stakeholders through data, insights, and clear communication • Executive presence with the ability to build trust quickly and navigate complex customer environments • Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams • Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment • Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action • Collaborative, resourceful, and comfortable building processes in a scaling organization • Passionate about delivering exceptional customer experiences and building long-term, value-based relationships Success in This Role Means • Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships. • Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities). What’s in it for you? • Flex Life : This i

¿Buscando algo parecido?

Dejá tu email y te avisamos cuando salgan vacantes que coincidan con tu perfil.

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.