Vendor Manager, Operational Vendor Support

Airbnb · United Statesmid

En corto

▸Gestiona proveedores terceros clave que ofrecen servicios operativos críticos para Airbnb.
▸Resuelves problemas complejos, monitorizas rendimiento y aseguras cumplimiento contractual con datos y SLAs.
▸Eres el punto de contacto principal para incidencias sensibles con anfitriones y huéspedes, actuando como referente interno.

Advanced English required for cross-functional collaboration and escalation management.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia previa en gestión de proveedores o operaciones
✓Capacidad para tomar decisiones con datos y mínima supervisión
✓Habilidades fuertes en análisis de datos y presentación de informes
✓Experiencia en gestión de contratos, facturación y reembolsos
✓Capacidad para resolver conflictos con múltiples partes
✓Inglés avanzado para comunicación con equipos globales

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SLA frameworksOperational risk managementData analysisFinancial governanceInvoice managementPerformance monitoringCross-functional coordinationEscalation managementProcess improvementStakeholder alignment

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged with managing and growing the AirCover business inside of Airbnb. We have a responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make: As a Vendor Manager focused on operational vendor support, you will own the end-to-end management and performance of a portfolio of third-party partners that deliver critical operational services (e.g., third-party claims adjusting). Applying deep expertise in vendor management, SLA frameworks, and operational risk, you will exercise independent judgment across multiple sources of data to structure trade-off decisions, resolve complex and ambiguous problems, and hold vendors accountable to service, delivery, and cost outcomes for guests and hosts. You will operate with minimal oversight, act as a trusted advisor and resource to less experienced colleagues and internal stakeholders, and may lead vendor management projects or programs that shape how the broader function operates. A Typical Day: • Own the day-to-day management and performance oversight of an assigned portfolio of vendors within established team strategy and governance. • Lead daily/weekly performance forums, synthesizing multiple sources of operational and financial data to diagnose root causes, structure trade-off decisions, and drive action planning and accountability with vendors. • Act as the escalation point for complex, sensitive, or high-risk vendor issues on behalf of guests and hosts, negotiating resolution and building consensus across cross-functional stakeholders, including at more senior levels. • Assist in the design and priority of the metrics and trigger/appetite framework used to monitor vendor performance; independently determine when performance issues warrant action plans versus deeper investigation or escalation. • Use judgment to resolve complex operational issues and recommend trade-offs using established frameworks and data inputs. • Own the vendor invoice management and financial governance process end-to-end, ensuring alignment with contractual terms and driving process improvements that reduce recurring discrepancies in credits, incentives, and reconciliation. • Lead quality and calibration programs across the vendor portfolio, structuring action plans to remediate opportunities and coaching vendors and less experienced colleagues on quality standards and remediation approaches. • Act as a resource and informal mentor for less experienced vendor managers, sharing best practices and subject-matter expertise; may lead discrete vendor management projects or process initiatives with manageable risk and resource requirements. • P

No apliques sin prepararte

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