Onboarding Operations Tech Lead

Twilio·Remote - USRemotolead

En corto

→Líder técnico de operaciones encargado de automatizar y optimizar la onboarding global en Twilio.
→Trabajas con datos, productos y equipos técnicos para eliminar cuellos de botella y mejorar la experiencia del cliente.
→Destacado: Eres el puente clave entre ingeniería y operaciones, especialmente en entornos regulados y con plazos ajustados.

Proficiency in English is required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia líder en operaciones técnicas o de procesos en entornos escalables.
✓Habilidad para transformar datos complejos en mejoras operativas concretas.
✓Habilidades sobresalientes de comunicación entre equipos técnicos y no técnicos.
✓Experiencia en sistemas de verificación, cumplimiento y riesgo operativo.
✓Capacidad para liderar proyectos sin reportar directamente a personas.
✓Conocimiento en plataformas SaaS, APIs y onboarding automatizado.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AISaaSAPIsOperational TelemetryActivation FunnelsDrop-off MetricsSLAsSOPsPlatform ControlsSelf-Serve Tooling

¿A quién escribirle en Twilio?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Tech Lead About the job This position is needed to lead operational execution, architect risk and workflow strategies, and build the foundational systems for global onboarding. You will ensure that users and clients transition onto our platform efficiently, meeting all verification, compliance, and platform readiness requirements without operational drag. We are looking for a domain expert who excels at turning chaotic, multi-channel processes into streamlined, automated platform controls. The ideal candidate has masterful operational investigative skills, excels at turning complex workflow data into functional product improvements, acts as a critical bridge translating technical engineering concepts into operational execution, and thrives when operating in a highly regulated industry especially when new deadlines are rolled out. Responsibilities In this role, you’ll: • Architect Foundational Frameworks: Build and own the end-to-end Onboarding Ops roadmap, establishing baseline standard operating procedures (SOPs), service-level agreements (SLAs), and operational governance.. • Translate Data to Strategy: Analyze operational telemetry, activation funnels, and drop-off metrics to uncover macro friction trends, directly designing targeted intervention logic and automated workflows to resolve them. • Bridge Operations & Product: Partner closely with Product, Engineering, and Go-To-Market teams to build long-term, structural platform controls, self-serve onboarding tooling, and automated verification checks. • Serve as a Technical Translator: Act as the critical link between Engineering and frontline Operations, demystifying complex technical platform changes, API updates, and engineering rollouts into actionable, easy-to-understand workflows and guidance for the operations team. • Optimize Operational Workflows: Drive process improvements, manage operational performance metrics (e.g., Time-to-Value, Activation Rate, CSAT), and continuously streamline manual intervention queues to maximize accuracy and team efficiency. • Manage High-Stakes Escalations: Serve as the final poin

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