Manager, Agent Architecture

parloalead

En corto

▸Liderazgo técnico de un equipo que diseña y despliega agentes de IA para servicio al cliente.
▸Trabajo diario: contratación, coaching, entregas reales con clientes y resolución de problemas técnicos en producción.
▸Destacado: liderar con ejemplo, haciendo parte del trabajo técnico junto al equipo, no solo gestionando.

Fluent English required for customer and cross-functional collaboration.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia líder en equipos (formal o informal) con enfoque en crecimiento y desarrollo.
✓3+ años en diseño de conversaciones y desarrollo de agentes de IA con enfoque en necesidades reales de usuarios.
✓Habilidades avanzadas en ingeniería de prompts, integración de APIs REST y JavaScript.
✓Experiencia comprobada en gestión de proyectos y stakeholders en entornos empresariales.
✓Capacidad de tomar decisiones sólidas sobre capacidad y priorización con argumentos claros.
✓Experiencia en implementaciones de agentes de IA en clientes empresariales, incluso en situaciones críticas.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AI AgentsConversation DesignPrompt EngineeringREST APIsJavaScriptEnterprise Customer EngagementProject ManagementStakeholder ManagementPerformance OptimizationInternal Documentation

¿A quién escribirle en parloa?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Manager, Agent Architecture , you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself. You run a team of Agent Architects: you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements. This is your opportunity to lead at the front line of enterprise AI, where your credibility comes from doing the work alongside your team, not just directing it. Areas of ownership: • Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow. Set ramp expectations for new hires and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment. • Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, and surface resourcing tradeoffs early. Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners. • Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades. • Quality and Best Practices: Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project. Document best practices for internal and external audiences, and turn recurring field problems into structured feedback for Product. Who you are: • Experience leading people, whether as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output. First-time managers with a strong coaching track record are welcome. • 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs. • Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with Javascript. • Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations. • Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning. Our recruiting process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Why Parloa? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conver

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