Manager, Customer Success – Cyber

Anthropic·Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DCsenior

En corto

→Liderar un equipo de 5-10 CSMs enfocados en clientes de ciberseguridad.
→Combinar expertise técnica en ciberseguridad con liderazgo de equipo y estrategia de éxito del cliente.
→Destacar como puente entre clientes de ciberseguridad, producto y equipo ejecutivo, impulsando crecimiento y adopción.

Fluency in English required for customer and cross-functional collaboration

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Liderazgo directo de equipos de Customer Success
✓Experiencia en ciberseguridad (SOAR, identidad, nube, protección de datos)
✓Conocimiento profundo de productos API y herramientas como Claude Code
✓Capacidad para liderar estrategias de expansión y retención
✓Experiencia en engagement con C-level (CISO, CTO)
✓Habilidades avanzadas en coaching y desarrollo de talento

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Anthropic APIClaude.aiClaude CodeCoworkQBR templatesSuccess planning frameworksExpansion playbooksCustomer health scoresNRRCSAT

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Manager, Customer Success – Cyber, you'll lead the Customer Success Managers who cover our cybersecurity accounts: the security, identity, cloud, data protection and observability vendors building on Claude across API, Claude Code, Cowork and other surfaces, both inside their own engineering and security organizations and embedded in the products they sell to their customers. You'll directly coach and develop a team of 5-10 CSMs while keeping strategic oversight of the highest-impact engagements in the segment. This role demands exceptional people leadership combined with deep product knowledge, cybersecurity domain expertise and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization. Responsibilities: • Directly manage and develop a team of 5-10 Customer Success Managers supporting strategic cybersecurity accounts across all Anthropic products (API, Claude.ai , Claude Code) • Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite • Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them: bring domain knowledge of security operations, detection and response, identity, cloud and data protection to customer engagements, and coach the team on how cyber vendors build, buy and embed AI so they can engage credibly with CISOs, CTOs and principal engineers • Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell opportunity identification), customer health scores, retention (NRR), and customer satisfaction (CSAT) • Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at leading cybersecurity companies • Build and refine scalable CS processes including success planning frameworks, QBR templates, and expansion playbooks • Partner closely with Sales to identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies • Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption • Contribute to hiring, onboarding, and training initiatives as the Customer Success organization scales • Establish and nurture an AI-first, innovation-focused team culture, improving team processes and deepening team hands-on expertise • Conduct regular 1:1s, performance reviews, and career development planning for direct reports • Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion pipeline development • Serve as escalation point for at-risk accounts and complex customer situations within your team's portfolio • Develop customer advocacy programs including case studies, testimonials, and reference architecture development • Champion responsible AI deployment practices with customers and represent Anthropic's values in all customer interactions You ma

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