Disaster Response Coordinator

Airbnb·South Africamid

En corto

→Coordinador de respuesta a desastres en un equipo global que gestiona crisis en tiempo real.
→Día a día: monitoreo de incidentes, toma de decisiones rápidas y comunicación con equipos internos y externos.
→Destacado: rol clave en proteger a anfitriones, huéspedes y la marca en situaciones críticas.

Inglés avanzado para comunicación y documentación

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia en gestión de crisis o respuesta a incidentes en entornos dinámicos.
✓Capacidad para tomar decisiones bajo presión con enfoque en el bienestar de los stakeholders.
✓Habilidades sobresalientes de comunicación escrita y verbal para audiencias diversas.
✓Capacidad de trabajar en equipo con múltiples funciones y jerarquías.
✓Atención meticulosa a los detalles en mensajes y reportes.
✓Disponibilidad para trabajar en turnos, incluyendo fines de semana y horas fuera de horario.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

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¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The team you will join: When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations. The difference you will make: As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders. A Typical Day: Global Incident Response • Review global incident notifications and determine the response strategy based on the threat severity and business impact • Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders • Use internal tools to promptly inform both our internal and external communities as needed • Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences • Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options Cross-functional Collaboration and Partnership • Effectively coordinate disaster response with cross-functional teams • Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions • Provide clear situation reports and critical updates to stakeholders Operational Execution • Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements • Other duties as requested or assigned Key Attributes • Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication. • Strategic Mindset: Develop process improvements and best practices considering long term needs and solutions. • Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps. • <strong style="font-family: arial, helvetica, sans-seri

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