Strategic Capacity Planning Specialist

Stripe · Dublinsenior

En corto

▸Especialista en planificación estratégica de capacidad para soporte de usuarios y riesgo.
▸Modela recursos, analiza datos históricos y optimiza asignaciones con SQL y Tableau.
▸Trabajas con equipos internos y proveedores para alinear planes con metas de negocio.

Excellent communication and presentation skills

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Licenciatura en Estadística, Matemáticas, Análisis de Datos, Ciencias de la Computación, Negocios o Economía
✓7+ años en planificación de capacidad en organizaciones medianas o grandes
✓Habilidades sólidas en SQL, integración de datos y automatización
✓Experiencia en gestión de fuerza laboral (WFM) y BPO
✓Capacidad para analizar datos de producción y utilización
✓Excelentes habilidades de comunicación y presentación

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SQLTableauBPOWFM toolsData integrationForecasting techniquesBudgetingOperational change initiativesWorkload allocationPerformance monitoring

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building tools to help our users create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resources by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for an optimal user experience. What you’ll do As a Strategic Capacity Planning Specialist, you will play a key role in designing and maintaining capacity planning models for one of our key user support or risk verticals, with a focus on user experience, budget, utilization, and speed of answer to our users' queries. You will operate in a fast-paced and energizing environment surrounded by top talent, where resilience and openness to feedback will be key to success. Responsibilities • Develop and maintain capacity planning models to forecast resource requirements. • Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions. • Evaluate potential risks and opportunities regarding model inputs to inform planning decisions. • Monitor performance against planned capacity levels and adjust plans as needed, while holding stakeholders accountable for the accuracy of plan inputs. • Collaborate with the vendor delivery team and stakeholders to gather information and align planning efforts with Stripe's business goals. • Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes. • Communicate planning results and recommendations to senior leadership and stakeholders. • Serve as a strategic partner in our intake process, providing subject-matter expertise for any requests affecting resourcing. • Analyze production or service delivery data to determine utilization rates and identify areas for improvement. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics • 7+ years of experience in capacity planning for medium to large organizations, as well as workforce management for internal and outsourced workforces (BPO) • Strong SQL skills, with experience in data integration and automation for process optimization, alongside knowledge of Tableau or comparable tools to perform data analysis independently • Excellent communication and presentation skills • Deep understanding of outsourcing practices Preferred qualifications • Financial/budgeting background • Knowledge of WFM tools

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