Vendor Performance Manager, Enterprise Operations

Airbnb · Indiamid

En corto

▸Gestiona el rendimiento de proveedores clave en operaciones globales de Airbnb.
▸Analizas datos, supervisas SLAs y optimizas procesos para mejorar calidad y eficiencia.
▸Eres el enlace clave entre proveedores y equipos internos, impulsando mejoras continuas.

Fluent English required for internal and vendor communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia en gestión de proveedores o operaciones con enfoque en SLAs y KPIs.
✓Habilidades avanzadas en análisis de datos y visualización (Excel, SQL, Tableau).
✓Capacidad para liderar reuniones con proveedores y gestionar acuerdos contractuales.
✓Inglés avanzado para comunicación con equipos globales.
✓Experiencia en proyectos de mejora de procesos y optimización operativa.
✓Capacidad para trabajar en entornos dinámicos con múltiples iniciativas simultáneas.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ExcelSQLTableauGoogle SheetsSlackConfluenceJiraPowerPointZoomAirbnb internal tools

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Enterprise Operations team is responsible for vetting and improving Homes, Services, Experiences and Hotels supply on Airbnb. Our team runs up to 30 programs at a time across 4 vendor teams. The agent work is a wide variety of data annotation, host outreach, AI assessment and listing vetting, with both permanent and short (2-4 week) initiatives. As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing our quality and vetting programs. The difference you will make: You will be responsible for ensuring our vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement, and maintain strict adherence to Airbnb’s quality standards. This role requires a strong blend of analytical rigor, negotiation skills, and a passion for operational excellence within a global vendor network. A Typical Day: Performance Management & Reporting • KPI & SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost. • Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership. • Operational Process Optimization: Maximize effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to boost internal operational efficiency. • Establish Scalable Infrastructure: Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts. • Business Reviews: Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth. • Forecasting & Capacity: Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts. Strategic Partnerships & Improvement • Continuous Improvement: Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host experience. • Contract Adherence: Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates. • Risk Mitigation: Proactively identify and mitigate operational and compliance risks within the vendor ecosystem. Internal Stakeholder Management • Serve as the operational liaison between vendors and internal teams (e.g., Program Managers, Product, Policy, Legal, Training, Finance). • Synthesize vendor feedback and performance to inform product and policy development. • Provide regular updates to senior leadership on vendor performance and impact. Your Expertise:</str

No apliques sin prepararte

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