Customer Success Manager

Clera · Munichmid

En corto

▸Gestión estratégica de clientes en una startup de IA para construcción (ConTech) en Múnich.
▸Enfocado en onboarding rápido, adopción del producto y resultados comerciales medibles con clientes.
▸Requiere dominio total del alemán y el inglés, con viajes frecuentes a clientes.

Fluent written and spoken English required.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓1–3 años en Customer Success en SaaS B2B o experiencia consultiva con clientes.
✓Demostrado éxito en retención, renovaciones y expansión comercial.
✓Capacidad para traducir estrategias en casos de uso operativos reales.
✓Enfoque basado en datos con análisis de uso, pipeline y rendimiento.
✓Comunicación y presentación fluidas en alemán y inglés.
✓Disponibilidad para viajar regularmente a clientes en Europa.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AI-powered SaaS platformCRM maintenancelead trackingproject research automationsales enablementbusiness reviewsusage datapipeline dataperformance dataenablement sessions

¿A quién escribirle en Clera?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About the Role We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more. We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast. Visa sponsorship is not available for this role. Fluency in both German and English is required. What You'll Do Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients. Drive product adoption and translate customer needs into scalable best practices. Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation. Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes. Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence. Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities. Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention. Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value. Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR). What We're Looking For Required 1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience. Proven track record of driving retention, renewals, and commercial expansion within a customer portfolio. Strong consultative mindset — able to translate strategy into concrete operational use cases for customers. Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics. Data-driven approach: you use insights and performance data to demonstrate and quantify customer value. Excellent communication and presentation skills in both German and English (fluent, written and spoken). Willingness to travel for customer workshops and on-site onboarding sessions. Strong relationship-building skills, diplomatic presence, and persistence in customer advocacy. Nice to Have Background in B2B advisory, strategic account management, or revenue engineering. Experience working with or alongside AI/ML-driven products. Familiarity with the construction industry or related verticals. io, Outreach, Qualified, or similar sales tech / GTM platforms. Location On-site in Munich, Bavaria, Germany. Regular travel required for customer workshops and on-site onboarding. Visa sponsorship is not available .

No apliques sin prepararte

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