Operational Business Analyst & Incident Manager (Technology and Transformation)

NTT DATA · LATAMRemoto$4,320–$4,480 USD/mesmid

En corto

▸Analista de negocio operativo y gestor de incidentes en entornos tecnológicos remotos.
▸Gestiona incidencias, mejora procesos y traduce necesidades de negocio en soluciones técnicas.
▸Trabaja con equipos globales en horario EST, 100% remoto en LATAM.

Proficiency in English is required for stakeholder communication.

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¿Qué piden?

✓3-5 años de experiencia en análisis de negocio, soporte de aplicaciones o gestión de incidentes.
✓Formación en Administración de Empresas, Sistemas de Información, Ingeniería, Ciencia de Datos o afines.
✓Capacidad para traducir requisitos de negocio en recomendaciones funcionales claras.
✓Experiencia en entornos tecnológicos productivos o operativos.
✓Habilidades de comunicación efectiva entre equipos técnicos y no técnicos.
✓Conocimiento en gestión de incidentes y soporte operativo con enfoque en impacto y urgencia.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Business AnalysisIncident ManagementService RequestsProcess MappingGap AnalysisRequirements DocumentationOperational DashboardsPerformance MetricsCross-functional CollaborationKnowledge Management

¿A quién escribirle en NTT DATA?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Job Title: Operational Business Analyst & Incident Manager Location Preference: 100% remote in LATAM working EST Time Zone Duration: 1-Year Assignment with possibility of extension Freelance Rate Range: $27-28/hr USD based on relevant experience NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health. Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking for a Operational Business Analyst & Incident Manager to work with our global client for a fully remote opportunity in LATAM working EST hours. Position Summary We are seeking an experienced Operational Business Analyst & Incident Manager to support enterprise technology and transformation initiatives. This role combines business analysis, operational support, and incident management responsibilities, serving as a key liaison between business stakeholders and technical teams. The ideal candidate will have strong analytical skills, experience supporting business applications, and the ability to manage incidents and service requests in a fast-paced environment. This position offers the opportunity to contribute to process improvements, application optimization, and operational excellence across multiple business systems. Responsibilities Business Analysis Analyze and document business processes, workflows, and operational use cases. Gather, evaluate, and translate business requirements into clear functional recommendations. Identify process improvement opportunities, system enhancements, and integration possibilities across business applications. Develop business analysis artifacts including process maps, gap analyses, requirements documentation, and recommendations. Support decision-making related to system enhancements, change requests, and operational improvements. Incident & Operational Support Management Serve as a primary point of contact for incident management and operational support activities. Investigate, triage, and prioritize incidents and service requests based on business impact and urgency. Coordinate resolution efforts with technical teams, business stakeholders, and support partners. Track incidents through resolution and ensure timely communication to stakeholders. Monitor support performance and prepare operational dashboards, reports, and metrics. Contribute to continuous improvement of support processes, documentation, and knowledge management practices. Stakeholder Collaboration Partner with product teams, developers, and business stakeholders to align technology solutions with business needs. Facilitate communication between technical and non-technical audiences. Support cross-functional initiatives focused on operational efficiency and service delivery improvements. Qualifications Bachelor's degree in one of the following areas or a related field: Business Administration Information Systems Engineering Data Science Economics Technology or Operations Management Experience: 3-5 years of experience in business analysis, operations analysis, application support, incident management, or a related role. Experience working within technology-driven, product-oriented, or operational environments. Proven a

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