VP, customer success (EMEA)

Writer · London, UKsenior

En corto

▸Líder de éxito de clientes para la región EMEA en una empresa de IA empresarial de alto crecimiento.
▸Responsable de retención, crecimiento y escalado de un equipo de CSM en empresas Fortune 500/global 2000 con enfoque en resultados operativos reales.
▸Rol clave en la estrategia global de CS, con influencia directa en producto y liderazgo ejecutivo.

Fluent in enterprise AI adoption and governance

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓15+ años en SaaS empresarial o tecnología transformadora
✓7+ años en liderazgo senior de éxito de clientes o post-ventas en EMEA
✓Experiencia comprobada en escalado de equipos de CS durante crecimiento acelerado
✓Conocimiento profundo en adopción y gobernanza de IA empresarial
✓Habilidad para influir en C-level y gestionar relaciones con grandes cuentas
✓Presencia ejecutiva y capacidad de manejar detalles operativos y estrategia

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

enterprise SaaSFortune 500Global 2000customer successNRRGRRROI frameworkstransformation programsAI adoptionC-suite

¿A quién escribirle en Writer?

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🚀 About WRITER WRITER is where the world’s leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER’s end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role Shape how the world’s most sophisticated enterprises succeed with AI. As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change. You’ll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions. This is a builder’s role with global reach - reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth. This is a hybrid role based out of our London hub. What you’ll do Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making Represent the voice of the customer at the highest levels, influencing product direction and innovation ⭐️ What you need 15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships 7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations. Benefits & perks (UK full-time employees): Generous PTO, plus company holidays. Comprehensive medical and dental insurance Paid paren

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