Seller Systems Team Lead

Stripe · Bengalurulead

En corto

▸Liderazgo de un equipo de operaciones de sistemas para vendedores en Stripe.
▸Gestión diaria de rendimiento, capacitación y procesos operativos con enfoque en mejora continua.
▸Destacado por su rol clave en experiencias de soporte escalables y de alta calidad.

Fluent English required for collaboration with global teams.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓3+ años liderando equipos de operaciones o supervisando personal.
✓Experiencia en gestión de rendimiento, planificación de capacidad y asignación de trabajo.
✓Habilidades sólidas de coaching y desarrollo de equipos.
✓Capacidad para identificar problemas recurrentes y proponer mejoras de procesos.
✓Experiencia trabajando con equipos globales y multifuncionales.
✓Compromiso con la inclusión, el crecimiento del equipo y la cultura operativa.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Stripe Delivery CenterInternal Systems workflowsOperational dataCross-functional teamsBusiness process ownersUser-facing communicationsPerformance reviewsOnboardingSchedulingWork allocation

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Seller Systems Operations Associates in a player-coach capacity. You’ll be accountable for your team’s operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences. Responsibilities • Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals. • Set clear expectations, priorities, and performance goals for individuals and the team. • Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time. • Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resolving user issues. • Hold regular development conversations and provide timely, constructive feedback that supports growth and career progression. • Complete performance reviews and address performance concerns in partnership with your manager and People team partners, as appropriate. • Build a collaborative, inclusive team environment where Associates can raise risks, share ideas, and learn from one another. • Serve as an escalation point for complex operational or user issues, using sound judgment to resolve issues or route them to the right partner. • Partner with global operations specialists and business process owners to run critical Internal Systems workflows. • Identify recurring issues, process gaps, and manual work. • Lead or contribute to improvements that increase quality, reduce effort, and improve the user experience. • Use operational data and team insights to surface trends, risks, and opportunities to relevant stakeholders. • Work closely with cross-functional teams to improve product offerings, processes, tools, and user-facing communications. • Support hiring, onboarding, training, and ramping of new team members. • Help build the operating culture, team practices, and capabilities of Stripe Delivery Centers. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 3+ years of experience leading, supervising, or formally mentoring an operations, su

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