Customer Support Representative, Tier 1

Dialpad · Tokyo, Japanmid

En corto

▸Representante de soporte técnico de nivel 2 que resuelve problemas complejos de producto con ayuda de ingenieros.
▸Trabajas con ingenieros para mejorar el producto y creas artículos de conocimiento para el equipo de soporte.
▸Destacado: trabajas con IA en tiempo real, ayudando a que los agentes humanos y los bots resuelvan problemas juntos.

Fluent English required for customer and internal communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Experiencia previa en soporte técnico o atención al cliente.
✓Habilidades sólidas de resolución de problemas y atención al detalle.
✓Capacidad para colaborar con equipos técnicos (ingeniería).
✓Capacidad de escribir documentos claros y técnicos (artículos de conocimiento).
✓Disposición para aprender rápido y trabajar en un entorno ágil.
✓Inglés fluido (hablado y escrito) para interactuar con clientes y equipos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Dialpad platformAI agentsEngineering teamKnowledge baseTroubleshootingCustomer interactionsReal-time collaborationInternal toolsDocumentationSupport workflows

¿A quién escribirle en Dialpad?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Product Support Representative, T2, you’ll own escalated customer interactions and our collective T2 knowledge base. You’ll work closely with our Engineering team to further refine the product. You’ll also help create knowledge base articles that will provide our overall support team with additional troubleshooting resources. The Customer Experience (CX) Organization is focused on delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions. Dialpad’s Product Support Representative, T2, will provide excellent technical assistance to serve our customer base and Tier 1 team. In this role, you’ll combine troubleshooting skills, a willingness to learn, and a knack for curiosity to help the team reach its goals. Dialpad’s Product T2 team plays an essential role in delivering a positive experience to our customers and fellow internal teams. This position reports to our Manager, Product T2, and offers the opportunity to work at our Tokyo, Japan office. What You’ll Do <li style="font-family: helvetica, arial, s

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