IT Support Engineer

Anthropic · New York City, NY; San Francisco, CA | New York City, NYsenior

En corto

▸Ingeniero de soporte técnico que mantiene operativo a un equipo de alta tecnología con enfoque en macOS.
▸Resuelve problemas de hardware, software y redes, automatiza procesos y mejora la experiencia del empleado.
▸Destaca por trabajar con inteligencia artificial (Claude) para automatizar tareas de soporte.

Experiencia en entornos internacionales o con comunicación en inglés (implícito por contex

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¿Qué piden?

✓7+ años de experiencia en soporte técnico en entornos de crecimiento rápido
✓Habilidades excepcionales de comunicación y servicio al usuario
✓Experiencia sólida con dispositivos macOS y gestión de MDM
✓Conocimiento avanzado de Google Workspace y Slack como administrador
✓Experiencia en gestión de identidades, SSO y MFA
✓Capacidad para escribir scripts en Bash o Python para automatización

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianSSOMFA

¿A quién escribirle en Anthropic?

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About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. Responsibilities End-User Support • Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person • Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) • Handle escalations requiring cross-team coordination • Participate in an on-call rotation for urgent issues outside business hours • Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation • Communicate clearly with users of all technical levels • Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles • Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves Operational Improvement • Help streamline onboarding and other high-volume operations as the company scales • Contribute to automation efforts • Maintain and improve device management, identity, and access systems • Assist with scripting (Bash, Python) to automate repetitive tasks You may be a good fit if you • Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment • Are an excellent communicator who genuinely enjoys helping people solve problems • Have strong troubleshooting skills and are methodical, curious, and persistent • Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android • Have significant experience with Google Workspace administration • Have experience with Slack administration — workspace management, permissions, and troubleshooting • Have substantial experience supporting and administering additional SaaS tools • Understand identity and access fundamentals — SSO, MFA, directory services • Are familiar with MDM fundamentals and endpoint management concepts • Have experience with basic scripting (Bash or Python) for automation • Take ownership of problems and follow through until they're resolved • Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?" • Are organized enough to manage competing priorities without things falling through the cracks • Propose sol

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