Senior Customer Success Manager with French

Sevenroomsuk · Londonsenior

En corto

▸Gestión estratégica de clientes del sector hospitality en Reino Unido con enfoque en ROI, adopción y expansión.
▸Day-to-day: análisis de datos, revisiones de negocio, guía sobre productos y colaboración interequipo para maximizar impacto.
▸Destacado: se requiere dominio fluido del francés, ideal para candidatos con experiencia en mercados de habla francesa.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓Dominio fluido del francés
✓3+ años en Customer Success, Account Management o roles similares
✓Experiencia gestionando carteras de SMB o mid-market
✓Capacidad demostrable de impacto en retención, adopción y expansión
✓Habilidades avanzadas de comunicación ejecutiva y manejo de stakeholders
✓Enfoque altamente centrado en datos y resultados comerciales

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

SalesforceGainsightGongTableauLookerVitallyChurnZeroSevenRoomsGoogle WorkspaceZoom

¿A quién escribirle en Sevenroomsuk?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About the Team The Customer Success team sits within DoorDash’s In-Store business and serves as a strategic partner to hospitality operators across the UK. We help restaurants maximize revenue, improve operational efficiency, and deliver exceptional guest experiences through data-driven recommendations, proactive partnership, and deep product expertise. We are a fast-paced, highly collaborative team that values strategic thinking, accountability, curiosity, and customer impact. The strongest team members are not just relationship-builders - they are trusted advisors who can influence customer behaviour, drive adoption, and proactively identify growth opportunities. About the Role We’re looking for a strategic and commercially minded Senior Customer Success Manager to manage and grow a portfolio of SMB and mid-market hospitality customers. Success in this position requires someone who can proactively identify customer risks and opportunities, influence stakeholder behaviour, and drive measurable business outcomes at scale. You will act as a consultative partner to restaurant operators, helping them maximise ROI from SevenRooms while balancing retention, adoption, transaction growth, and expansion opportunities. You’re excited about this opportunity because you will… • Own and grow a portfolio of hospitality customers across retention, adoption, optimisation, and expansion opportunities • Build strategic success plans aligned to customer business goals and drive measurable business outcomes • Analyze customer health, adoption, transaction trends, engagement, and ROI data to proactively identify risks and growth opportunities • Become a product expert on SevenRooms, guiding customers through operational workflows, integrations, feature adoption, and optimization strategies • Lead impactful business reviews and customer conversations that influence stakeholder behavior and drive action • Partner cross-functionally with Account Management, Product, Support, and Marketing teams to deliver thoughtful, customer-centric solutions • Balance strategic account planning with high-volume portfolio management in a fast-paced environment • Work alongside collaborative, high-performing teammates while helping hospitality operators transform guest experiences through innovative technology We’re excited about you because… • You speak fluent French • You have 3+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing SaaS roles • You have experience managing a portfolio of SMB, Mid-Market, or Strategic accounts • You can demonstrate measurable customer impact across retention, adoption, and expansion • You are proactive and strategic in prioritising competing customer needs • You are comfortable influencing customers, creating urgency, and driving accountability through consultative conversations • You have strong executive communication and stakeholder management skills • You are commercially minded and able to identify growth opportunities through customer discovery and data • You can simplify complex operational and product workflows into clear, actionable recommendations • You are highly data-driven and comfortable using tools such as Salesforce, Gainsight, Gong, Tableau, Looker, Vitally, ChurnZero, or similar • You can connect product adoption and customer behaviour to measurable business outcomes and ROI • You thrive in fast-paced, high-growth environments with ambiguity and changing priorities • You are collaborative, coachable, and naturally curious What Success Looks Like Successful CSMs at SevenRooms: • Operate proact

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.