Credit Hire / TPPD Handler

Marshmallow · Londonmid

En corto

▸Gestiona reclamaciones de daños a terceros y alquiler de vehículos (Credit Hire) con autonomía y enfoque comercial.
▸Trabajas a ritmo rápido, tomas decisiones independientes sobre responsabilidad, indemnización y reservas, comunicándote con clientes y aseguradoras.
▸Destaca por tu capacidad para mejorar procesos y tu enfoque en resultados justos y eficientes.

No se requiere inglés específico, pero se valorará capacidad para comunicarse con terceros

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia directa gestionando reclamaciones de Credit Hire y TPPD.
✓Conocimiento de jurisprudencia relevante y capacidad para aplicarla en decisiones.
✓Capacidad para establecer y mantener reservas y procesar pagos con autoridad.
✓Gestión eficiente de un cartera variada de casos bajo presión.
✓Comunicación clara y empática con asegurados y terceros.
✓Iniciativa para identificar mejoras en los procesos y oportunidades de intervención.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Claims managementThird Party Property Damage (TCredit HireLiability assessmentIndemnity assessmentReserving approachPayment processingCase lawFraud escalationComplaints handling

¿A quién escribirle en Marshmallow?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. About the team The Settlement team manages third party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. Day to day, the team investigates claims, assesses liability and indemnity, and keeps cases moving with clear communication and strong judgement. It’s a team built for people who want more autonomy, more pace and more opportunity to improve how claims work. What you'll be doing Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes Triage and manage inbound communications effectively, routing work to support timely claim resolution Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions Keep policyholders informed with clear, empathetic communication throughout their claim journey Set and maintain claim reserves and process payments in line with our reserving approach Identify intervention opportunities, refer to specialist suppliers, escalate potential fraud or complaints, and support team administration We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks . Your expertise Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements. Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions. Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making. Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout. Who you are You balance commercial judgement with a customer-focused approach. You make decisions confidently and know when to escalate for another view. You stay organised and prioritise well when managing multiple cases at pace. You look for better ways of working and support wider team goals, not just your own caseload. Perks & benefits Bonus scheme designed to reward high performance Private medical insurance with Vitality, mental health support with Oliva Personal learning budget and 2 dedicated L&D days a year Monthly flexible benefits budget to spend as you choose 25 days holiday plus bank holidays 4 weeks Work From Anywhere per year Our process Initial call with a member of our Talent Acquisition team, call, 30 minutes. Interview with two members of the Claims team, 1 hour. We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.