Senior IT Support Specialist

Instacart · San Francisco- Hybridsenior

En corto

▸Especialista en soporte técnico senior que apoya a empleados en oficina y remoto en SF.
▸Gestiona onboarding, hardware, software, AV y herramientas clave como Zoom, Slack y Okta.
▸Rol visible, hands-on y con impacto directo en la experiencia tecnológica de la empresa.

Proficiency in English is required.

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¿Qué piden?

✓Experiencia sólida en soporte técnico de escritorio con enfoque en macOS, Windows y ChromeOS.
✓Capacidad para gestionar el onboarding de nuevos empleados desde el punto de vista IT.
✓Habilidades para resolver problemas complejos en entornos de software empresarial (Gmail, Slack, Zoom, Okta).
✓Experiencia con herramientas de SSO y gestión de aplicaciones SaaS.
✓Capacidad para mantener y mejorar documentación técnica y procesos de soporte.
✓Colaboración efectiva con equipos de AV, logística y soporte técnico.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

macOSWindowsChromeOSGmailSlackOktaZoomSSOSaaS application portfolioticketing system

¿A quién escribirle en Instacart?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support. Together, we work to ensure that every employee across Instacart has access to a seamless, high-quality technology experience — whether they're working from home or walking into one of our offices. We're currently seeking a Senior IT Support Specialist to join our San Francisco office in a flex capacity, with set days on-site each week. This is a hands-on, highly visible role where you'll serve as a key point of contact for employees in the SF office, delivering exceptional IT support across hardware, software, and AV systems. If you're someone who genuinely loves technology, thrives in a fast-moving environment, and gets satisfaction from making other people's workdays easier, this is the opportunity for you. This role is critical to keeping Instacart running smoothly. The team is collaborative, fun, and deeply committed to upleveling the IT support experience — while also making sure anyone who walks up with a problem feels heard, helped, and taken care of. About the Job • Serve as the primary IT point of contact for the San Francisco office, providing both in-person and remote support to Instacart employees through our ticketing system — handling everything from day-to-day troubleshooting to more complex technical issues across macOS, Windows, and ChromeOS environments. • Own the new hire onboarding experience from an IT perspective, including hardware deployment, equipment setup, and administering our SaaS application portfolio through our SSO tooling — making sure every new Instacarter hits the ground running on day one. • Support and maintain conference room AV equipment across the office, partnering with the AV team to ensure everything is functioning properly and stepping in to troubleshoot when things go sideways — because they sometimes do. • Become a go-to resource for our core software platforms — Gmail, Slack, Okta, and Zoom — troubleshooting issues, answering questions, and helping employees get the most out of the tools they use every day. • Contribute to the health and scalability of our IT environment by keeping knowledge base documentation up to date, identifying opportunities to improve support processes, and collaborating cross-f

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