Implementation Manager

Profound · New York, New Yorkmid

En corto

▸Gestiona la puesta en marcha de clientes a gran escala en una plataforma de marketing de IA con crecimiento acelerado.
▸Diriges sesiones semanales de onboarding, creas contenido y sistemas para escalar la implementación sin perder calidad.
▸Eres un creador de procesos: construyes el sistema de onboarding desde cero con enfoque en resultados rápidos.

Fluency in English required for customer-facing roles and internal collaboration.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓4+ años en éxito del cliente, onboarding o implementación
✓Experiencia gestionando alto volumen de clientes en entornos escalables
✓Capacidad de diseñar y mejorar curriculums de onboarding
✓Habilidades avanzadas para facilitar sesiones con stakeholders diversos
✓Capacidad de resolver bloqueos y adaptar playbooks según necesidades
✓Habilidades analíticas para medir y optimizar métricas de implementación

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

platform configurationprompt creationreport interpretationQ&A sessionssession templateshelp contentfollow-up sequencesimplementation metricsproduct value communicationplaybook development

¿A quién escribirle en Profound?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum that make the motion repeatable, and ensure customers realize value quickly — independently managing a high volume of implementations and adapting the playbook when customer circumstances require a different approach. Partnering closely with Customer Success, Sales, Product, Engineering, and Data, you'll create a best-in-class onboarding experience. This is a build role. You are not stepping into a finished system — you are helping define how onboarding works at scale. WHAT YOU’LL DO - Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration and setup through early value realization - Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A - Design and continuously improve the scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers - Build the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality - Independently handle escalations and implementation blockers, adapting established playbooks when customer circumstances require a different approach - Define and track implementation performance metrics, like time to value, configuration completion rate, and operational efficiency, recognizing patterns to continuously improve the quality and efficiency of the implementation motion - Evolve the implementation motion as our customer base grows, building a process that scales without proportional headcount - Surface product gaps, onboarding friction, and recurring issues to Customer Success and Product teams, and create or improve playbooks based on repeated experience - Serve as the internal expert on how customers actually use Profound — a dependable subject-matter resource for teammates — and translate that insight into stronger programs, content, and strategy WHO YOU ARE - 4 or more years of experience in customer success, onboarding, implementation, or customer education - You understand the gap between “sold” and “successful,” and have owned the motion that closes it — consistently producing strong outcomes across demanding, high-volume engagements - You know how to tie implementation to the product value and communicate that to keep customers motivated through the process - Strong facilitator, comfortable leading group sessions, webinars, and office hours with stakeholders at varying levels of sophistication - Organized program owner who can build a repeatable system from scratch, keep it running, and demonstrate reliable performance across a broad portfolio - Skilled at handling difficult conversations, balancing short-term customer needs against longer-term program objectives, and maintaining customer trust in moments of ambiguity or change - Proc

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.