Support Engineer (AMER - Weekends)

Supabase · LATAM, Canada, USARemotomid

En corto

▸Ingeniero de soporte técnico para desarrolladores en horario de fines de semana (UTC 16:00-02:00).
▸Responde casos de soporte, tria errores, reproduce problemas y mejora documentación y herramientas internas.
▸Trabajo remoto global con horarios fijos y cubre fines de semana, enfocado en tecnología Postgres y GitHub.

Fluency in English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓3+ años de soporte técnico a desarrolladores.
✓Dominio de SQL (PostgreSQL ideal).
✓Inglés fluido y buenas habilidades de comunicación.
✓Experiencia con Linux/Unix y línea de comandos.
✓Familiaridad con GitHub Issues y Discussions.
✓Conocimiento en frameworks JS como React, Vue o Svelte (bonus).

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

PostgreSQLSQLLinux/UnixCommand LineGitHub IssuesGitHub DiscussionsNode.jsReactVueSvelte

¿A quién escribirle en Supabase?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. g. com/supabase/supabase/issues ). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to technical customers. Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. Excellent communication skills and fluency in English. Skilled in using Linux/Unix operating systems and the command line. Experienced working with GitHub Issues and Discussions. js. Having a degree in Computer Science is a plus too. Timezones & Logistics It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC We are primarily looking for someone in North or South America timezones for this shift. This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. What We Offer Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. ~400 team members 60+ countries 20+ languages spoken Over $1B raised (including our $500M Series F) 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

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