Benefits Operations Specialist - AMER

Remote · LATAM, Canada, USARemotojunior

En corto

▸Especialista en operaciones de beneficios para equipos internacionales en 90+ países.
▸Día a día: soporte a empleados y clientes, gestión de planes de beneficios, tickets en Zendesk y automatización de procesos.
▸Destacado: trabajo con IA y automatización como parte de cada rol, incluso en puestos individuales.

Advanced English proficiency required

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¿Qué piden?

✓Experiencia en operaciones de beneficios o recursos humanos
✓Capacidad para manejar tickets y escalaciones en Zendesk
✓Habilidades analíticas y atención al detalle
✓Experiencia con plataformas de beneficios y gestión de datos
✓Capacidad de documentar procesos y buscar automatización
✓Inglés avanzado para comunicación y soporte

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

ZendeskNotionRemote platformBenefits vendors’ platformsGoogle WorkspaceMicrosoft ExcelSlackJiraConfluenceAI tools

¿A quién escribirle en Remote?

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About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals. We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on. By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time. Benefits team as Benefits Operations Specialist . This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries. On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. You will report to our Benefits Operations Manager. Key responsibilities Provide delightful support to Employees and Clients re: Benefits in multiple areas Benefits plans key attributes, including pricing, coverage and claims Benefits plans enrolment and unenrollment Benefits invoicing / billing Benefits Remote platform Benefits vendors’ platforms Process and solve tickets and escalations in Zendesk/e-mail Execute with care and precision data related tasks (preparation, entry, download etc.) Help define/detail and execute on Standard Operating Procedures Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies. Benefits team's goals Requirements Experience

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