IT Support Engineer

Anthropic · Dublin, IEmid

En corto

▸Ingeniero de Soporte IT que mantiene sistemas tecnológicos en crecimiento rápido, enfocado en macOS y plataformas SaaS.
▸Trabajas con tickets, soporte directo, automatización y mejora continua del día a día de los empleados.
▸Destaca el uso de Claude para automatizar tareas de soporte — el rol combina servicio técnico y desarrollo de procesos.

Proficiency in English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia con macOS, ChromeOS, iOS y Android.
✓Habilidad para diagnosticar problemas de red, software y dispositivos.
✓Conocimiento de Google Workspace, Slack, GitHub y Atlassian.
✓Capacidad de escribir documentación clara y mantener guías internas.
✓Experiencia con gestión de acceso y procesos de onboarding/offboarding.
✓Disposición para rotación en servicio de emergencias (on-call).

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

macOSChromeOSiOSAndroidGoogle WorkspaceSlackGitHubAtlassianClaudeTicketing system

¿A quién escribirle en Anthropic?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. This role is based in our Dublin office, with a 4-day-per-week in-office expectation. Key responsibilities • Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) • Handle escalations that need cross-team coordination • Join an on-call rotation for urgent issues outside business hours • Provide hands-on support for user technology, AV systems, conference rooms, and printers • Communicate clearly with users at every technical level • Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles • Spot patterns in support requests, surface recurring issues, and flag opportunities to automate <li class="font-claude-response-body whitespace-normal break-words pl-2" dat

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