Customer Support & Success Specialist

Warehance · RemoteRemotojunior

En corto

▸Especialista en soporte y éxito del cliente para un sistema de gestión de almacenes.
▸Resuelves problemas técnicos y operativos, investigas causas raíz y comunicas soluciones claras.
▸Destaca por tu curiosidad, calidad del servicio y compromiso con el aprendizaje continuo.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

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¿Qué piden?

✓Orientado a detalles y análisis
✓Capacidad técnica y curiosidad para aprender
✓Habilidades comunicativas con clientes
✓Capacidad de tomar propiedad de problemas
✓Disposición para colaborar con producto e ingeniería
✓Valoración de la calidad sobre la velocidad

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Warehouse Management SystemE-commerceInventory ManagementOrder FulfillmentShippingTechnical SupportProblem SolvingCustomer CommunicationRoot Cause AnalysisCross-functional Collaboration

¿A quién escribirle en Warehance?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Customer Success & Support Specialist Warehance is looking for a Customer Success & Support Specialist who is detail-oriented, technically capable, curious, and great with people. Warehance is a warehouse management system that helps businesses manage orders, inventory, shipping, and fulfillment , making e-commerce and retail distribution faster and more efficient. This is a problem-solving role. Youâll work directly with customers to understand what theyâre trying to accomplish, investigate issues, answer technical and operational questions, and communicate solutions clearly. We care about the quality of the answer , not just how quickly a ticket gets closed. What Youâll Do Solve technical, operational, and business problems for customers Investigate issues and identify the real root cause Explain technical information clearly and confidently Learn how our customers operate and help them use Warehance effectively Work with product and engineering when deeper investigation is needed Own customer problems through resolution What Weâre Looking For Youâre detail-oriented and analytical, but also social and comfortable working directly with customers. You enjoy figuring things out, asking good questions, and taking ownership of problems. You also need to be willing and excited to learn . Warehousing, shipping, e-commerce, and software can get complex, and we donât expect you to know everything on day one. We do expect you to continuously learn, ask questions, and get better. Our values matter in how we work: Integrity Be honest, accurate, and accountable. Craft / Excellence Take pride in your work. Care about the details and the quality of every answer. Passion Bring energy and care to the work. Take customer problems seriously and want to solve them well. Curiosity Ask questions, dig deeper, and understand how things actually work. Generosity Be helpful with your time, knowledge, and attention. Treat customers and teammates with respect and patience. You donât need to know everything on day one. You do need to be willing to learn, care about finding the right answer, and communicate it well. Please mention the word **FANCIER** and tag RNTQuMTUyLjIxOS4xMzY= when applying to show you read the job post completely (#RNTQuMTUyLjIxOS4xMzY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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