Product Manager, Unified Service Platform

Gusto · Denver, CO;San Francisco, CA;New York, NYlead

En corto

▸Gestión de producto para una plataforma de servicio inteligente basada en IA que conecta a clientes con respuestas humanas o de IA según su necesidad.
▸Día a día: definir funcionalidades, colaborar con ingenieros, usar IA como herramienta clave para prototipar y automatizar soluciones rápidas.
▸Lo destacado: alta autonomía en un equipo ágil, impacto directo en una herramienta crítica para 500K+ empresas pequeñas.

🌐 No se requiere inglés, pero el rol opera en un entorno global con lenguaje profesional pre

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia demostrable en gestión de producto en entornos de software de alta velocidad.
✓Capacidad para tomar decisiones sólidas con datos y contexto limitado (alta tolerancia a la ambigüedad).
✓Entendimiento profundo del ciclo de vida del producto: desde investigación hasta lanzamiento y mejora.
✓Experiencia trabajando con equipos multidisciplinarios (ingeniería, diseño, soporte, IA).
✓Habilidad para comunicar visiones complejas de forma clara y estructurada.
✓Exposición práctica a herramientas de IA aplicadas en producto o servicio (evaluado en entrevistas).

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AILarge Language ModelsCustomer Service PlatformsKnowledge GraphsNatural Language UnderstandingWorkflow AutomationAPIsData InfrastructureProduct Lifecycle ManagementUser Research

🎯 ¿A quién escribirle en Gusto?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. By the Numbers: • Named #1 best software for small business of 2024 by G2 • 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing • Over $500M in annual revenue • The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs • There are 6.2M employers in the US, 98% have fewer than 100 employees (1) • 550,000 new businesses are created each year in the US (1) What Product Management is like at Gusto: • Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing. • We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care. • We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence. • We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto. About the Role: At Gusto, we're building a world where every customer need is understood, matched with the right expertise, and driven to the right resolution, by the right person or AI, at the right time. Making that real requires a sophisticated "System of Intelligence" that understands customer intent, judges problem complexity, decides whether AI or a human should take it, and retrieves exactly the right knowledge and data to answer. T As Principal Product Manager for the AI-First Service Platform, you'll own core capabilities of the intelligence layer and surface area experience behind Gusto's customer-facing AI help/service — the models and infrastructure that determine what a customer needs, whether AI or a human should resolve it, what context travels with every handoff, and what knowledge the system draws on to answer. You'll own multiple capabilities and/or channels across voice, chat, and email, and you'll be accountable for ho

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