Senior Customer Success Manager

Mongodb · New York Citysenior

En corto

▸Gerente Senior de Experiencia del Cliente para cuentas empresariales (G2000) en MongoDB.
▸Diariamente lideras estrategias de cuenta, resuelves desafíos técnicos complejos y conectas a clientes con recursos internos para maximizar valor.
▸Destaca ser el enlace estratégico clave entre clientes de alto impacto y equipos técnicos y comerciales globales.

Fluency in English is required for cross-functional collaboration and customer engagement.

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¿Qué piden?

✓Experiencia demostrable en roles de Customer Success o gestión de cuentas en entornos de software empresarial.
✓Capacidad probada para manejar cuentas complejas con múltiples stakeholders técnicos y ejecutivos.
✓Conocimiento profundo de infraestructuras de base de datos y plataformas en la nube (AWS, GCP, Azure).
✓Capacidad para liderar estrategias de cuenta y hacer pronósticos precisos de negocio.
✓Habilidad para colaborar con equipos presales, técnicos y de producto.
✓Experiencia en mentoría de equipos de Customer Success.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

MongoDB AtlasAWSGoogle CloudMicrosoft AzureAI fluencyInternal CRM systemsAccount strategy toolsForecasting toolsCustomer health monitoring tooCross-functional collaboration

¿A quién escribirle en Mongodb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in New York City for our hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory • Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments • Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management • Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success • Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions Internal Collaboration & Customer Advocacy • Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to inf

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