Patient Support Coordinator

Montu Uk · Hybridmid

En corto

▸Coordinador de apoyo a pacientes en un entorno de cannabis médico regulado.
▸Atiendes llamadas y correos, gestionas citas, mantienes historias clínicas y colaboras con clínicos y equipos operativos.
▸Lo más destacado: el rol prioriza empatía y energía humana sobre experiencia técnica, que se enseña.

Experiencia en comunicación en inglés y español es clave.

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¿Qué piden?

✓Al menos 2 años de experiencia laboral.
✓Habilidades excepcionales de organización y atención al detalle.
✓Capacidad para trabajar en entornos altamente regulados y seguir procedimientos.
✓Excelente comunicación verbal y escrita en inglés y español.
✓Capacidad para manejar múltiples prioridades en un entorno dinámico.
✓Actitud proactiva, empática y centrada en el paciente.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Sistemas de gestión de pacientRegistros electrónicos de saluHerramientas de coordinación dEmailTelefoníaDocumentos de SOPsReuniones de equipo multidisciPlataformas de soporte técnicoSistemas de gestión de incidenHerramientas de recopilación d

¿A quién escribirle en Montu Uk?

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If you are brilliant with people, love solving problems and genuinely care about giving patients a great experience, this could be the role for you. We are looking for a Patient Support Coordinator to join our growing team at Montu. This is a busy, hands-on role at the heart of our patient journey, supporting people who may be completely new to medical cannabis and helping make their experience with us as simple, smooth and reassuring as possible. You will be speaking to patients every day, answering questions, coordinating appointments, supporting our clinicians and working across the business to get things sorted. Some days will be incredibly busy, priorities will change and you will need to think on your feet, so we need someone who takes ownership, stays calm and genuinely enjoys helping people. The most important thing is the person. We can teach you our systems and processes. What we cannot teach is empathy, energy and the instinct to go that extra mile when someone needs your help. If you are organised, proactive, great with people and want to be part of a team that is changing the way patients access medical cannabis in the UK, I would love to hear from you. What is the job? As a Patient Support Coordinator, you’ll be a key part of the pharmacy team and play an important role in ensuring Montu patients and clinicians receive a seamless, high-quality service. You’ll be one of the main points of contact for patients, supporting them throughout their journey while also working closely with our clinical and operational teams. This is an exciting opportunity to join Montu’s growing UK team and contribute to the development of our patient-facing operations. You’ll need to be organised, proactive and patient-focused, with the ability to manage multiple priorities in a fast-paced, highly regulated healthcare environment. The Patient Support Coordinator sits within the pharmacy team and requires a dynamic, patient-centric individual who is passionate about helping patients and clinicians get the best out of the service. You’ll support the day-to-day running of the patient journey, working closely with clinicians, operations, governance, product and technology teams to ensure patients receive a smooth and professional experience. What will you be doing? Answer patient queries by telephone and email, providing clear, professional and empathetic support. Schedule and coordinate patient appointments to optimise the patient experience. Handle appointment payments accurately and efficiently. Maintain patients’ electronic health records, ensuring information is accurate and up to date. Support the clinical team by: Collecting patient data relating to long-term conditions. Ensuring patients meet the criteria for an initial assessment in line with Montu’s inclusion and exclusion criteria. Booking patients for initial and follow-up appointments. Preparing for and taking minutes during multidisciplinary team (MDT) meetings. Support operational and clinical recruitment and onboarding activities. Collate patient and service feedback and liaise with the Head of Governance regarding complaints and compliments. Report incidents and significant events and work with the Head of Governance to support appropriate follow-up. Support clinicians with operational queries and day-to-day service requirements. Tech Support teams to resolve technical issues. Work closely with your line manager and the wider team to identify opportunities for service improvement. Attend work-related meetings as required. Maintain all mandatory training and remain familiar with company policies and SOPs. Work flexibly across shifts when required. What you need: At least 2 years’ work experience. Previous experience working in a healthcare environment is advantageous but not essential. Excellent attention to detail and strong organisational skills. Good understanding of working within a highly regulated environment and following policies and SOPs.

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