Program Manager

Airbnb · United Statessenior

En corto

▸Gestiona programas grandes y complejos que conectan múltiples equipos de Airbnb.
▸Actúas como puente entre áreas clave como Producto, Marketing, Ingeniería y Políticas.
▸Destaca por liderar iniciativas estratégicas con impacto directo en anfitriones y huéspedes.

Fluent English required

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓8+ años de experiencia en servicio al cliente, operaciones de centros de contacto y tecnología de soporte digital.
✓Experiencia comprobada gestionando programas cruzafuncionales a gran escala.
✓Capacidad para influir y alinear a stakeholders de alto nivel, incluyendo ejecutivos.
✓Habilidades avanzadas de comunicación y presentación para audiencias ejecutivas.
✓Capacidad para operar en entornos ambiguos y tomar decisiones con riesgo calculado.
✓Experiencia con metodologías de gestión de programas y oficinas de gestión de programas (PMO).

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Program ManagementCross-functional CollaborationExecutive LeadershipStrategic PlanningProject ExecutionPerformance MetricsRisk AssessmentStakeholder ManagementProcess OptimizationOperational Scalability

¿A quién escribirle en Airbnb?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year. Our organization deeply believes in providing a frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand. The Difference You Will Make: As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will deliver on the end-to-end scoping, planning, execution, and launch of initiatives to achieve success for our product, hosts, and guests. This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb. You’ll play a critical role in bringing to life Community Support’s vision to build the world’s most loyal travel community through exceptional service. A Typical Day: • Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations. • Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations. • Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations. • Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch. • Assess business and organization risk to make trade-off recommendations. • Close the loop - track and measure your outcomes and adapt and learn quickly from failure. • Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency. • Independently produces and revises documents and presentations that are executive ready. Your Expertise: • Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred • 8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology • Experience

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