Strategy & Operations Business Partner, Customer Success

Stripe·Chicago, USsenior

En corto

→Partner estratégico y operativo para el equipo de Customer Success en Stripe.
→Diseñas modelos de operación, procesos y dashboards con enfoque en escalabilidad y eficiencia.
→Destaca el uso de IA para mejorar la eficiencia de los consultores de éxito del cliente.

Fluent English required

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¿Qué piden?

✓7+ años de experiencia en operaciones, estrategia o análisis empresarial
✓Experiencia demostrable en diseño de modelos operativos y cadencias de negocio
✓Habilidades avanzadas en análisis de datos y creación de dashboards
✓Capacidad para traducir necesidades empresariales en soluciones técnicas escalables
✓Experiencia trabajando con equipos cruzados y liderando iniciativas de transformación
✓Experiencia en gestión de territorios y planes de cumplimiento anuales (OKRs)

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

AI-enabled workflowsdata-driven decision-makingoperating modelsOKRsdashboardsreporting infrastructuresystem operationsworkflow managementcross-functional collaborationQBRs

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Customer Success team oversees the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few teams provide such a direct impact on the growth of the company. The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. This role shapes both the function’s day-to-day operating model—from leadership forums and territory and compensation design to the systems and cadences that enable execution—and its long-term direction. You will lead annual planning, OKR development, and engagement-model design to ensure CS is positioned to deliver for users and scale effectively. This is a true ‘Business Partner’ role; you will serve as a trusted thought partner to Customer Success leadership—combining strategic insight, operational rigor, and hands-on execution. You will help translate CS priorities into actionable plans, drive cross-functional initiatives, and build the operating mechanisms that enable teams to make better decisions, execute consistently, and scale effectively. If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you. What you’ll do The near-term focus of this role is on evolving and scaling the foundations of the Customer Success business. This includes strengthening operating models, processes, business cadences, systems, and reporting infrastructure to support a growing and increasingly specialized organization. As a key business partner, you’ll measure and analyze performance, develop forecasts and dashboards, and lead data-informed process improvements that help the CS team operate more efficiently and deliver greater customer impact. Responsibilities • Work cross-functionally to analyze and troubleshoot system challenges • Define operating models for new Customer Success specialisms, including metrics, processes, and cross-functional ways of working • Design and implement AI-enabled workflows that improve CSM efficiency, scalability, and customer impact • Conduct analysis and investigation of system operations and workflow management • Translate business needs into scalable technical solutions and lead their implementation from requirements through delivery • Develop scalable, automated reports and dashboards that meet key business and leadership reporting requirement, and reduce manual effort and operational overhead • Oversee the management of CSM territories • Enhance business processes through data-driven decision-making • Define and monitor annual and quarterly OKRs • Prepare materials for QBRs and other leadership meetings Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 7+ years of work experi

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