Customer Success Manager, RFA

Stripe · Chicago, IL$17,335–$18,775 USD/messenior

En corto

▸Gestión de éxito de clientes en empresas globales tras la venta, con enfoque en retención y expansión.
▸Colaboras con equipos internos y ejecutivos para optimizar el uso de productos de pagos y facturación de Stripe.
▸Requiere 8 años de experiencia en roles clave con clientes grandes, con énfasis en valor, ROI y prevención de churn.

No se requiere inglés explícitamente, pero el puesto implica trabajo con clientes globales

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

🎧¿Llegás a la entrevista? Llevá el copiloto. Nuestra extensión escucha la entrevista en vivo y te muestra anclas de 3-4 palabras desde tu CV y tu preparación — mirás, conectás, hablás. Gratis. Ver la extensión →

¿Qué piden?

✓8 años de experiencia en roles cara al cliente gestionando relaciones con organizaciones globales.
✓8 años de experiencia en productos técnicos de facturación y pagos con foco en valor y ROI.
✓8 años de experiencia en monitoreo proactivo de métricas de desempeño y experiencia del cliente.
✓8 años de experiencia en identificación y mitigación de clientes en riesgo de cancelación.
✓4 años de experiencia en análisis del entorno técnico y funcional de clientes.
✓4 años de experiencia asesorando en requerimientos de suscripciones e facturación.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

StripeBillingPaymentsSubscriptionInvoicingCustomer SuccessAccount ExecutiveTechnical ProductsROICustomer Expansion

¿A quién escribirle en Stripe?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities • Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; • Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team; • Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team; • Evangelizing Stripe's customer success stories, as well as its systems and processes; • Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; • Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry. Who you are Minimum requirements Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations. Position also requires the following: • 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products; • 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user; • 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment; • 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform; • 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and • 4 years of experience advising clients on their subscription and invoicing requirements. Salary: $208,021 - $225,300/yr This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% telecommuting permitted. 15% domestic travel for visiting users for onsite and business reviews at their offices. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48 #LI-DNI

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.