Manager, Financial Operations

Sofitechsolutions · Sandy, UT; Charlotte, NCmid

En corto

▸Liderar un equipo de operaciones financieras clave en una fintech innovadora.
▸Gestionar reconciliaciones, tickets de soporte y calidad de datos con enfoque en procesos eficientes y automatización.
▸Punto de contacto principal para clientes y bancos, con alto nivel de colaboración interfuncional.

Fluent English required for client and partner communication.

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¿Qué piden?

✓Experiencia liderando equipos de operaciones financieras o reconciliación.
✓Capacidad para gestionar múltiples prioridades en entornos dinámicos.
✓Habilidades avanzadas en análisis de datos y resolución de problemas operativos.
✓Experiencia trabajando con sistemas de pagos, cobranding o servicios financieros.
✓Fortalezas en comunicación y gestión de stakeholders externos.
✓Enfoque en mejora continua, calidad de datos y controles operativos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

Financial OperationsReconciliationSettlement ReportingMoney Movement ApprovalsCobrand FBO ReconciliationSuspense ReconciliationBillpayService Level ManagementIssue ResolutionCross-functional Collaboration

¿A quién escribirle en Sofitechsolutions?

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Employee Applicant Privacy Notice Who we are: Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. SoFi Tech Solutions (formerly Galileo Financial Technologies) is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. SoFi Tech Solutions leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://tech.sofi.com/careers/ . The role: We are seeking a Manager, Financial Operations to lead a high-performing operations team responsible for critical financial workflows, reconciliation activities, ticket resolution, and data quality improvements. This role will oversee both an established FinOps team and a newly integrated group of reconciliation specialists, ensuring accurate execution, strong controls, effective cross-functional partnership, and continuous improvement across key operational processes. The Manager, Financial Operations will be responsible for leading day-to-day execution while also identifying opportunities to improve processes, strengthen controls, increase automation, and scale the team’s impact. This role will also serve as a trusted operational point of contact for client and bank partners, ensuring clear communication, effective expectation management, and timely follow-through on issues, requests, and escalations. This is a hands-on leadership role for someone who is comfortable working across detailed operational workflows, complex data sets, technical partners, external stakeholders, and evolving business priorities. What you’ll do: • Lead the Financial Operations team responsible for managing support tickets, creating QMR/GOC network reporting, resolving operational issues, and supporting timely execution of financial operations workflows. • Manage and develop reconciliation specialists responsible for Settlement reporting reconciliation, Money Movement approvals, Cobrand FBO reconciliation review, suspense reconciliation, and Billpay-related operational activities. • Support EPD and other cross-functional partners by driving improvements to network data quality, operational data integrity, and issue resolution processes. • Provide day-to-day leadership, coaching, prioritization, and performance management for team members across multiple financial operations functions. • Establish clear operating rhythms, service levels, escalation paths, and quality expectations for ticket management, reconciliation review, approvals, and issue resolution. • Partner with Product, Engineering, Data, Finance, Accounting, Compliance, Risk, Operations, client, and bank partner teams to investigate issues, improve workflows, and support scalable operational solutions. • Serve as a professional operational liaison for client and bank partners by communicating status, clarifying requ

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