Director, CRM & Lifecycle Marketing

TodayTix Group · London, UKlead

En corto

▸Liderar todo el marketing basado en CRM y ciclo de vida del cliente para millones de usuarios en espectáculos en vivo.
▸Dirigir estrategias automatizadas con IA, incluyendo correo, SMS y mensajes push, con enfoque en automatización y pruebas de nuevas plataformas como WhatsApp.
▸Rol clave para aumentar retención, primeras compras y crecimiento de ingresos por canales CRM, con visión de modelo 'Next Best Action'.

Fluent English required for role

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia demostrable liderando programas de CRM a gran escala en entornos de e-commerce o entretenimiento.
✓Habilidades sólidas en estrategia de marketing por etapas del cliente y automatización de flujos de comunicación.
✓Experiencia con IA y análisis de datos para tomar decisiones en tiempo real sobre mensajes, canales y momentos.
✓Capacidad para liderar equipos multifuncionales y fomentar una cultura de prueba, aprendizaje y escalabilidad.
✓Experiencia en métricas clave como retención, momentos de conversión y valor de vida del cliente (CLV).
✓Disponibilidad para trabajar en oficina mínimo 3 días por semana en Nueva York o Londres.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

CRM platformsEmail marketing toolsSMS & push notification systemMarketing automation platformsData analytics toolsAI-driven decisioning modelsCustomer journey mapping toolsA/B testing platformsCustomer data platforms (CDP)Next Best Action (NBA) systems

¿A quién escribirle en TodayTix Group?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix , New York Theatre Guide , London Theatre , Show-Score , Arthouse , Arthouse London, and Secret Cinema ––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI , the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. L i f e a t T oda yTix G ro up We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: We're looking for a strategic, hands-on Director of CRM and Lifecycle Marketing to own our CRM program, every email, push, and SMS we send to millions of theatre and event-goers, and to lead the team that runs it. CRM is how we turn interest into action across a customer's life with us: getting new customers to their first show, keeping our best customers coming back, and winning back the ones who've drifted. You'll own that messaging end to end and be the person the company trusts on anything CRM. Our CRM already drives a large share of our business. Now we want to make it one of the smartest, most automated programs out there. We're building toward a Next Best Action model where automation and AI decide the right message, moment, and channel for each customer, at scale. We want someone genuinely energized by that: who sees automation and AI as the core of how a modern CRM program runs, and who will keep pushing what's possible, including piloting new channels and surfaces, like WhatsApp. This is a role for someone who thrives on full end-to-end ownership. You'll set the strategy, bring the ideas, and run the program without waiting to be told what to do. If you thrive in a fast-paced, collaborative environment and are energized by data, automation, and building programs that scale, we'd love to hear from you. Please note: This is a full-time role and qualified candidates must be based in the greater New York City or London area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like: Repeat purchase and retention climb among addressable customers. More new customers make a first and second purchase, and make it sooner, as onboarding messaging turns a trial into a habit. Revenue from CRM channels grows as a share of total and is trusted as incremental, not just attributed. A Next Best Action model is live and increasingly automated.

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