SaaS Product Support Jedi

Creative Force · Europe, EMEA, UK, Germany, France, European timezonesRemotomid

En corto

▸Soporte técnico SaaS para clientes europeos con enfoque en API, integraciones y onboarding.
▸Trabajo remoto flexible en zona UTC+1/+2, con llamadas diarias y múltiples herramientas.
▸Startup con cultura de innovación: se valoran ideas, procesos ágiles y resultados reales.

🌐 Native-level English fluency

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓2+ años en soporte SaaS o rol con clientes.
✓Fluidez nativa en inglés (bilingüe es un plus).
✓Conocimiento práctico de API, integraciones, HTML/CSS/JS, entornos de producción y staging.
✓Habilidades excepcionales de comunicación escrita y verbal.
✓Capacidad para gestionar múltiples llamadas y tickets diarios.
✓Autonomía, organización y enfoque en resolver problemas con empatía.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

email ticketsphoneZoomAPIintegrationsdev consolestaging environmentproduction environmentGitHub reposdatabase queries

🎯 ¿A quién escribirle en Creative Force?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable troubleshooting API and integrations as they are navigating human conversations. Our European client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading. The role You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones. Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption. You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better. We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must. You’ll need to tick these boxes You’re based in the UTC +1 or +2 timezone range. This is non-negotiable. Our European team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you 2+ years of professional experience, ideally in a SaaS support or client-facing role Native-level English fluency (bilingual? Even better!) Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it You’ve got exceptional interpersonal and communication skills—written and verbal Client calls energise you. Four to five Zoom meetings a day? Bring it on You’re a natural problem solver who loves helping others untangle theirs Your writing is clean, well-structured, and detail-oriented You’re curious by nature and love learning new things You’re not allergic to upselling or fielding “sales-y” questions You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup You’re self-motivated and independent, but you also value being part of a tight-knit team Remote work isn’t just something you dabble in—it’s where you do your best work. Responsibilities Product support Go deep on product knowledge through self-driven learning—become the expert Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat Run 1-1 Zoom sessions with clients for technical consultation and query resolution Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it) Provide technically accurate responses backed by hands-on testing of scenarios Collaborate with engineering to squash bugs and keep clients in the loop with timely updates Spot patterns in user issues and flag them for product improvement Be seriously good with clients Speed matters.

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.