Intermediate Support Engineer at Gitlab

Intermediate Support Engineer

Gitlab · Bangalore, Indiamid

En corto

▸Ingeniero de soporte intermedio que resuelve problemas técnicos complejos en entornos GitLab.
▸Trabajas directamente con ingenieros, revisas logs, código Ruby on Rails y contribuyes con soluciones reales (merge requests).
▸Se espera usar IA en tu trabajo diario para mejorar eficiencia y resolver problemas más rápido.

Proficiency in English is required for customer and team communication.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia con sistemas Linux y herramientas de administración.
✓Capacidad para analizar logs y depurar problemas en entornos de producción.
✓Conocimiento básico de Ruby on Rails o experiencia en código de backend.
✓Habilidades de comunicación claras para interactuar con clientes y equipos técnicos.
✓Experiencia con herramientas de soporte como Zendesk.
✓Disposición para trabajar en un entorno remoto y colaborativo con equipos globales.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

GitLabRuby on RailsLinuxOmnibusZendeskLogsMerge RequestsChatOpsSaaSSelf-managed

¿A quién escribirle en Gitlab?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you’ll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges running GitLab in diverse and demanding environments. You’ll be embedded in the Engineering department, working directly with customers as they hit edge cases, digging into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You’ll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales so that customer feedback directly shapes our roadmap. In your first year, you’ll build deep expertise across a range of GitLab implementations, strengthen our ability to keep customers productive on both self-managed and GitLab.com (SaaS), and help create tools and content that make support more efficient and effective for the entire team. Some examples of our projects: • A tool to automatically check a GitLab Omnibus install for known issues • A solution to capture the state of a customer’s server for easier troubleshooting • A tool which turns log files into interactive tables to easily sort and filter columns • A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What you’ll do • Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls. • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmap, and priorities while driving fixes and new features. • Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitL

No apliques sin prepararte

Investigamos quién te entrevista, adaptamos tu CV y te ensayamos en vivo — gratis la primera.