Client Advisor

Toptal·LATAM, CanadaRemotejunior

In short

→Asesor de clientes que convierte intereses iniciales en clientes mediante conversaciones rápidas y estratégicas.
→Diagnostica necesidades empresariales, explica el valor de Toptal y guía al cliente a través del proceso de venta.
→Destaca por vender una cartera completa de servicios, incluyendo talento especializado, contratación global y soluciones con IA.

Resumes and communication must be submitted in English.

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What they ask for

✓Experiencia en ventas consultivas o atención al cliente con enfoque en resolver problemas empresariales.
✓Capacidad para gestionar múltiples oportunidades simultáneas con alto ritmo.
✓Habilidad probada para comunicar valor con claridad y rapidez en conversaciones breves.
✓Disponibilidad para trabajar en horarios flexibles que cubran UTC+3 a UTC-7.
✓Dominio avanzado de inglés escrito y hablado, imprescindible para todas las interacciones.
✓Capacidad de análisis y diagnóstico para identificar necesidades no expresadas del cliente.

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CRMSlackZoomGoogle WorkspaceMicrosoft OfficeGrammarlyNotionIntercomToptal's internal platformHireGlobal

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About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce . We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal. You will respond to immediate-assistance requests within five minutes, quickly understand the business problem behind the request, connect necessary Toptal specialists, and help guide the client forward through the sales process. You will need to do a great deal in a short conversation: establish trust, diagnose the need, recognize relevant opportunities, explain Toptal’s value proposition, address concerns, and convert the business to sale. This is a high energy, consultative sales role at inbound velocity where excellence will mean running a high volume of first conversations, asking better questions than the client expected, and constantly building momentum along the right Toptal offering path. You will need to bring clarity and articulate value across Toptal’s full portfolio: specialized talent, global hiring and payroll through HireGlobal, and our AI-driven, platform-powered, outcome-focused services offerings. Your ownership continues after the first call. You will represent the client through technical stages, keep them engaged between conversations, and resolve issues that slow a decision. You will manage those active opportunities alongside new incoming inquiries, knowing when to bring in specialists for deeper expertise. Our ideal candidate is ambitious, competitive, driven by client service, and pairs that drive with genuine curiosity about how businesses work. If you want to build real consultative selling skills in a fast-paced environment and be compensated for it, this is the team you want to be part of. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English. Responsibilities The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. Discovery and Diagnosis: You will run high energy, open-ended discovery on every inbound conversation. You will quickly establish rapport, understand what prompted the client to reach out, and uncover the business objective behind the stated request. You will use this to build the necessary sales momentum to keep clients engaged, earning the right to recommend before you recommend. Qualify, Manage, and Win the Opportunity: You will quickly identify what is driving the need, whether there is a real opportunity, identify the metrics that matter most to the client, and who is involved in the decision. You will explain why the relevant Toptal offering fits, address the client’s concerns, and ask for commitment. You will manage deal cycles from discovery through close and maintain accurate pipeline and forecast data in our CRM. Own progress after the call: You will give any necessary specialists a clear account of the client’s needs and prepare them for subsequent conversations, stay close as technical questions are resolved, and keep the client engaged through the next decision. Maintain clear next steps, timing, and blockers for each active opportunity while responding to new inbound requests. Portfolio Selling: Clients rarely arrive with their full set of needs articulated.

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