Risk Operations Associate

Stripe · Bengalurujunior

In short

▸Asociado de Operaciones de Riesgo en Stripe, enfocado en resolver problemas globales de usuarios y mejorar procesos de riesgo.
▸Día a día: gestionar escaladas, analizar tendencias, optimizar procesos y colaborar con equipos cruzados.
▸Destacado: liderar un nuevo centro de operaciones global para impulsar el crecimiento de Stripe.

Proficiency in English required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓Pasión por mejorar la experiencia del usuario en riesgo.
✓Capacidad para investigar y resolver escaladas urgentes de forma precisa y oportuna.
✓Habilidades analíticas para identificar tendencias y mejorar procesos.
✓Capacidad de documentar y normalizar procesos con excelencia.
✓Comunicación efectiva con equipos cruzados y stakeholders internos.
✓Iniciativa para identificar brechas y proponer mejoras en políticas y sistemas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

StripeAnalyticsRisk User ExperienceProcess ImprovementInternal StakeholdersCross-functional TeamsDocumentationBusiness ReviewsEscalation ManagementSystem Gaps

Who should you write to at Stripe?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! Responsibilities • Work with merchants, from successful venture-backed startups to well established institutions • Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses • Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation • Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership • Utilize analytics to optimize strategies which can be enforced across Stripes portfolio • Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements • Uplevel the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates • Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented throughout the user experience • Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX • Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team Who you are We are looking for someone passionate about improving the risk user experience, the payments ecosystem, educating other Stripes in a complex area of r

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