Senior Director, Operations - EU / UK

Mqreferrals · Londonsenior

In short

▸Liderazgo estratégico y operativo de la ejecución comercial en Europa, desde pre-venta hasta expansión del cliente.
▸Responsable de la entrega de soluciones, BINs y operaciones de redes de tarjetas en Europa con enfoque en escalabilidad y cumplimiento.
▸Construir infraestructura operativa estandarizada y eficiente para acelerar el Time to Value y apoyar el crecimiento sostenido en el mercado europeo.

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What they ask for

✓15+ años de experiencia en roles operativos o de liderazgo estratégico en entornos de procesamiento de tarjetas o fintechs.
✓Experiencia comprobada en gestión de equipos de ingeniería de soluciones y entrega de programas en Europa.
✓Conocimiento profundo de operaciones de BIN y cumplimiento con redes como Visa y Mastercard.
✓Habilidad para diseñar marcos operativos estandarizados con métricas claras de desempeño (Time to Value, satisfacción del cliente, calidad).
✓Capacidad de alinear equipos de ventas, producto, tecnología, cumplimiento y riesgo para un flujo de trabajo sin fricciones.
✓Experiencia en escalar operaciones en mercados internacionales con enfoque en escalabilidad, normativas y mejora continua.

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Solution EngineeringDeliveryProgram ImplementationIssuer ProcessingCard Network OperationsVisaMastercardBIN DeliveryComplianceOperational Frameworks

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Marqeta is looking for a Senior Director, Market Operations to lead our European go-to-market execution across Solution Engineering, Delivery, and Program Implementation. Reporting to the European Market Owner, you will own the end-to-end customer journey—from pre-sales solutioning through to program launch and expansion—while building the operational infrastructure needed to scale Marqeta’s European business. This is a senior leadership role requiring both strategic vision and operational rigour. You will shape how Marqeta delivers for its customers in Europe, driving Time to Value improvements, enabling revenue growth, and ensuring excellence across our card network and BIN delivery operations. NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days. The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us! The Impact You’ll Have - European Solutions Engineering and Delivery • Own and scale the Solution Engineering and Delivery organisations supporting issuer processing and program management customers across Europe. • Define clear engagement models with Sales and Account Management across the full customer lifecycle: pre-sales, onboarding, implementation, and expansion. • Build and maintain a standardized Solutions & Delivery framework that drives consistency, speed, and quality: • Measurable KPIs spanning Time to Value, delivery quality, predictability, and customer satisfaction. • Automation, process simplification, and reusable solution components. • Ensure all solution designs are scalable, compliant, and aligned to Marqeta’s product and market strategy. - Card BIN Delivery Operations • Own Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model. • Standardise BIN onboarding, certification, and lifecycle management processes to ensure reliability and compliance. • Build a scalable BIN operating model that supports future growth in European volumes and program complexity. - Card Network Operations • Serve as Marqeta’s senior operational owner for European card network relationships (e.g., Visa, Mastercard). • Ensure operational readiness, certification compliance, and execution excellence across all network obligations. • Act as the escalation point for delivery, implementation, and network-related operational issues. • Translate network rules, mandates, and changes into clear, actionable delivery plans for internal teams. - Cross-Functional Integration • Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience. • Eliminate handoff friction, duplicated effort, and unclear ownership across the customer journey. • Partner with Product, Technology, Compliance, Risk, and Legal to ensure solutions are deliverable, compliant, and scalable—and to feed delivery insights back into the product roadmap. - Strategic Growth and Organisational Scaling • Translate European market strategy into team structure, capacity models, investment priorities, and delivery excellence metrics. • Partner with Revenue Leadership to support multi-year European growth objectives and organizational development. • Build an operational culture grounded in predictability, accountability, quality, and continuous improvement. Who You Are • 15+ years of

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