Customer Experience Specialist

Flex · Remote / PhilippinesRemotejunior

In short

▸Especialista en experiencia del cliente para empresarios de alto nivel en un banco privado con IA.
▸Días a día: resolución de problemas financieros complejos, coordinación con compliance y detección de fraude, con autonomía y impacto directo.
▸Lo destacado: trabajar en un sistema financiero reinventado desde cero para un mercado de $1T+ con gran crecimiento.

Proficiency in English is required for customer and team communication.

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What they ask for

✓Experiencia previa en atención al cliente de alto nivel o servicio al cliente especializado.
✓Capacidad para resolver problemas financieros complejos con autonomía.
✓Conocimiento práctico de cumplimiento (compliance) en servicios financieros.
✓Habilidades avanzadas de comunicación y pensamiento crítico.
✓Formación en finanzas, banca o similares (no obligatorio pero valorado).
✓Dominio del inglés para comunicación profesional con clientes y equipos.

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Software de gestión de soporteSistemas de cumplimiento finanHerramientas de detección de fPlataformas de pago y transferCRM especializadoHerramientas de colaboración iAnálisis de datos financierosDatos en tiempo realSistemas de seguimiento de casPlataformas de integración con

Who should you write to at Flex?

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Flex is building the AI-native private bank for business owners. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners. Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership. Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved. Flex has raised $100M+ in equity and $300M+ in debt. - Mission-critical problems: We build software that directly controls how money moves at scale. - High bar, low ego: Small teams, exceptional people, real ownership. - Speed over comfort: We prioritize execution, quality, clarity, and results. - Enduring impact: What we’re building will define how a generation of owners runs their businesses. Team & Locations We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. Flex Fuels Ambition. 🕺About the Role This isn't traditional customer support. You're a trusted advisor serving our high-net-worth members. We're committed to delivering premium, white-glove service with an uncompromising standard for quality. You'll operate as an autonomous problem-solver, handling complex fintech scenarios with precision and sophistication, including cross-functional troubleshooting, compliance coordination, and fraud detection.

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